Fairmont The Queen Elizabeth

Bad

Liked: Good location and when I was about to leave, we realized my daughter left something in the room and the lovely guy that was at the hall from housekeeping was friendly and helpful
Disliked: I am writing to formally express my deep disappointment with the service I received during my recent stay at [Hotel Name], which fell far short of the standards I have come to expect from a five-star establishment — particularly as a recurring guest at your hotels around the world.When making my reservation, I specifically requested a crib for my two-year-old daughter and informed the hotel that we would be arriving past midnight. Unfortunately, despite this clear communication, the experience upon arrival was extremely poor.Our flight was delayed, and we ultimately arrived at the hotel at approximately 2:30 a.m. — only to discover that our room was not ready. After having to wait at that hour, carrying a tired two-year-old, we were assigned a room at the very end of the hall. The room was incredibly small and clearly unsuitable for three people. More frustratingly, there was no crib in the room as requested in advance.When I called reception to inquire, I was told that the request had only just been submitted and that housekeeping would soon bring a crib. I expressed concern that the room was too small for a crib to fit comfortably, to which the receptionist assured me that housekeeping would rearrange the furniture.When the crib finally arrived — delivered by an unfriendly staff member — no attempt was made to rearrange the furniture. It was left to me, at nearly 3:30 a.m., after a long day of travel, to move furniture myself so that we could have minimal space to move around the room.The following morning, any hope for rest was ruined by the repeated sound of a door being slammed — at least 15 times — directly in front of our room. I initially thought it was another guest, but upon checking, I discovered it was a housekeeper cleaning a room with a Do Not Disturb sign on the door, showing complete disregard for guest comfort.This entire experience was unacceptable for any hotel, let alone a five-star property.

Good

Very good

Very good

Liked: Everything was great!! We really enjoyed our stay.
Disliked: We wish we didn’t have to pay for the Wifi

Very good

Not impressive

Liked: Nice location
Disliked: The room was not ready to check in at 11 pm and the line up for the elevator is so crowded

Exceptional

Very good

Iconic hotel with great facilities...

Liked: Great location. Close to everything.
Disliked: Dated small rooms on the lower floors.