Fairmont Sonoma Mission Inn And Spa

Good

Liked: Nice hotel generally. Pool was nice and pool service was good.
Disliked: Check/phone stuff was short with me. Many of them made it seem like I was bothering them.

Very poor

Exceptional

We expected a much better...

Liked: Room was comfortable but bed was too high to climb in even though I am not short with aheight of 5.6 feet.Food is very expensive comparative to food in town.
Disliked: Quality of food is very mediocre and is not value for money.

Ok. Probably will not stay...

Disliked: Insufficient parking requiring that we valet, unnecessarily.Spa facilities nice but for a $69 day pass we would be in a shaded hallway because it required that we use a service worth $275 to get a good spot. Odd way to treat guests. Facilities worn. Not up to Fairmont standards. Disappointing

Superb

Liked: The spa.
Disliked: Main pool was crowded.

$69/day per person to use...

Liked: this is a nice property that allows pets which we appreciate. the valet staff was very kind and helpful, as was the woman working at the restaurant for 27 years! the endless fire pits are fun at night to hang out, have a glass of wine.
Disliked: Sonoma Mission Inn wants to be a high end place but still charge customers at every turn. can't be both. the hotel is nice but many parts of it( hallways, main/only pool, are tired looking). They have this "bundle" which is just another way to charge you more for things they should already be offering, $59 per night. They had no problem charging me for my dog (which they should) but I had to make a special trip to ask for a dog water bowl for the room. if you want to use the adult pool, you have to pay $69 per person per day. otherwise, there is only one other pool which is full of small children. There is an area of lounge chairs slightly distant from the pool itself but no umbrellas, no service. Coffee, which once upon a time was something offered as a courtesy here, also gone. And being an Accor Gold member doesn't change any of this. i was told I could pay for a checkout after 12pm; so the message is, we can do it but you have to pay for it. we have stayed at many Accor properties and this isn't the customer service we have experienced. Again, if you want to be a top tier place then just build these costs into your room rate instead of nickel and diming at every turn. Otherwise, lower your room rate and just be a middle of the road place and charge for every little perk.

Good

Exceptional