Name: Fairmont Sonoma Mission Inn And Spa
Address: 100 Boyes Boulevard, Sonoma, CA
Telephone: (888) 323-5826
Rating: 4

Fairmont Sonoma Mission Inn And Spa Guest Reviews

Overall Average Score:

Very Good (4.5 out of 5)

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Disappointed

Liked: Staff great!
Disliked: The spa have to pay and first come first serve if not having a massage. $69 is pricey pp. in the spa there was no eucalyptus steam room! The watzu pool music did not work either. One last thing the clocks around the spa were broken I didn’t bring my phone to spa so no way to tell time except ask a staff member Really ridiculous. I come at least once a year here. Disappointing. This time I brought my sister and her fiancé It was there first time.

it was great, but my...

Liked: the bedroom are very comfortable
Disliked: In the pool, the chairs were way too close to each other.

Would stay again.

Liked: The property is gorgeous and in a wonderful location. Amenities were wonderful. Loved the live music when we arrived and the happy hour! Has a very old school luxury feel to it.
Disliked: The rooms are large but DEFINITELY need UPDATING.

Good

Liked: Nice hotel generally. Pool was nice and pool service was good.
Disliked: Check/phone stuff was short with me. Many of them made it seem like I was bothering them.

Very poor

Exceptional

We expected a much better...

Liked: Room was comfortable but bed was too high to climb in even though I am not short with aheight of 5.6 feet.Food is very expensive comparative to food in town.
Disliked: Quality of food is very mediocre and is not value for money.

Ok. Probably will not stay...

Disliked: Insufficient parking requiring that we valet, unnecessarily.Spa facilities nice but for a $69 day pass we would be in a shaded hallway because it required that we use a service worth $275 to get a good spot. Odd way to treat guests. Facilities worn. Not up to Fairmont standards. Disappointing

Superb

Liked: The spa.
Disliked: Main pool was crowded.

$69/day per person to use...

Liked: this is a nice property that allows pets which we appreciate. the valet staff was very kind and helpful, as was the woman working at the restaurant for 27 years! the endless fire pits are fun at night to hang out, have a glass of wine.
Disliked: Sonoma Mission Inn wants to be a high end place but still charge customers at every turn. can't be both. the hotel is nice but many parts of it( hallways, main/only pool, are tired looking). They have this "bundle" which is just another way to charge you more for things they should already be offering, $59 per night. They had no problem charging me for my dog (which they should) but I had to make a special trip to ask for a dog water bowl for the room. if you want to use the adult pool, you have to pay $69 per person per day. otherwise, there is only one other pool which is full of small children. There is an area of lounge chairs slightly distant from the pool itself but no umbrellas, no service. Coffee, which once upon a time was something offered as a courtesy here, also gone. And being an Accor Gold member doesn't change any of this. i was told I could pay for a checkout after 12pm; so the message is, we can do it but you have to pay for it. we have stayed at many Accor properties and this isn't the customer service we have experienced. Again, if you want to be a top tier place then just build these costs into your room rate instead of nickel and diming at every turn. Otherwise, lower your room rate and just be a middle of the road place and charge for every little perk.