Fairmont Empress Hotel Guest Reviews
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Chris Sun, 24 August 2025
Exceptional
Liked: What's not to like. From the fantastic location, to the great staff, this was truly a once-in-a-lifetime experience.
Qi Sat, 23 August 2025
Exceptional
Rajinder Sat, 23 August 2025
Excellent
Liked: Everything was excellent at the property, especially the location.
Disliked: NA
Lani Fri, 22 August 2025
Exceptional
Ursgerber Tue, 19 August 2025
Very good
Nick Mon, 18 August 2025
Very good
Dennis Mon, 18 August 2025
Very good
John Sun, 17 August 2025
See above
Liked: The location is excellent.
Disliked: The room was poorly maintained. The air conditioning unit was excessively noisy and leaked, soaking the carpet close to the unit. This was reported, but nothing was done about the problem. The bathroom extractor fan did not work, also reported, but nothing was done about it. Black mold was apparent at the junction of the bath panel and floor. This remained throughout our stay of 5 days. We stopped eating in the restaurant as as we found the food to be of low quality. Generally, we found this hotel did not live up to its hype. Having stayed at many 4 and 5 star hotels throughout the world, we do not rate this one as being any more than three-star at most. We do not consider it worth the money charged. In fairness, our complaint resulted in us receiving a one-night refund that went some way to alleviating our disappointment. However we would not recommend this hotel to friends or family.
Baljeet Sun, 17 August 2025
Very good
Elettra Sat, 16 August 2025
Disappointing