Exceptional

Liked: The foodThe ambianceThe staffThe roomEverything was perfect
Disliked: There was nothing not to likeEverything was great

I have stayed at the...

Liked: The beds were the most comfortable I have ever slept in. We liked the fact that there was fresh cream in our fridge for morning coffees, and we loved the turn down service in the evening. Having Winston in the hotel was an added bonus!
Disliked: There is no room for improvement. The hotel was perfect in every way!

I booked the empress as...

Liked: The location is great
Disliked: The size of my room I expected grandeur and was disappointed

Exceptionally comfortable

Liked: Everything
Disliked: I was hoping theres a small table for working or eating

Exceptional

Liked: Everything - the view the staff the decor

Exceptional

Perfect Location, beautiful but expensive

Very good

Liked: Easy to get toAfternoon tea was amazingAble to leave luggage until room was ready
Disliked: Not enough stores & restaurants No coffee in roomEverything closed too early

Superb