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Fairmont Empress Hotel eeee
Fairmont Empress Hotel, 721 Government Street, Victoria, BC | Area: Downtown Victoria
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4.5
HOTEL RATING: 
EXCELLENT
4.5 out of 5 (470 Ratings)
0.7 miles from Victoria centre
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Hotel Description
Overlooking Victoria's beautiful Inner Harbour this historic hotel features extensive spa treatments and a selection of on-site restaurants. The Royal British Columbia Museum is 5 minutes' walk away. The Fairmont Empress Hotel's elegantly decorated rooms offer a plush seating area and windows that open out. Each is equipped with cable TV and an in-room coffee maker. The Empress holds a traditional afternoon tea in a special lobby with views of the harbour. Guests can admire the Victorian architecture and stained glass ceiling of the lobby or swim in the indoor pool. Willow Stream Spa includes a sauna hot tub and fitness centre. The Empress Fairmont Hotel is a 4-minute walk from the Royal London Wax Museum. The Maritime Museum of BC is less than 1 km away.

Check-in time: 16:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Business Center
` Fitness Center or Spa
` Accessible
` No Smoking Rooms/Facilities
` Restaurant
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Indoor Swimming Pool
` Room Service
` Safety Deposit Box
` Sauna
` Shops in Hotel
` Vending Machines
` Babysitting/Child Services
` Bar
` Barber/Beauty Shop
` Car Rental Desk
` Concierge Service
` Currency Exchange
` 24-Hour Front Desk
` Elevator
` Bicycle rental
` Massage
` Family room
` Dry cleaning
` Spa and wellness centre
` Shoeshine
` Non-smoking throughout
` ATM/cash machine on site
` Trouser press
` Breakfast in the room
` Ironing service
` Gift shop
` Hot tub
` Heating
` Fax/photocopying
` Luggage storage
` Indoor pool (all year)
` Special diet menus (on request)
` WiFi everywhere
` Secured parking
` WiFi available in all areas
` Paid WiFi
` Parking garage
` Pet basket
` Pet bowls
` Hot tub/jacuzzi
` Breakfast options

Fairmont Empress Hotel Guest Reviews

OVERALL AVERAGE SCORE: 
EXCELLENT (4.5 out of 5)

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4

Good - 4 out of 5

Jamie Fri, 19 July 2019

Little details make the difference

Liked: Great location and a lovely traditional hotel. Great pool and gym area.
Disliked: We have stayed in other Fairmont hotels and have always been impressed. Fairmont Empress was good but felt like it missed some of the smaller details that make a hotel great. No free bottled water in the rooms. My daughters brought up towels from the pool and both times they were left in our room by cleaning, meaning when we checked out we still had a large pile of pool towels in the room. The door on the cabinet in our room was broken. We were advised of this when we checked in but the repair made the door worse. Not major things but elements we would have expected to be better.

2.7

Fair - 2.7 out of 5

Anonymous Thu, 18 July 2019

Passable

Liked: Restaurant food and service are excellent. Front desk staff are very good. Location is great.
Disliked: Hotel rooms are outdated. Simply decorated with minimum details. Not worth the price we paid.

5

Exceptional - 5 out of 5

Gary Wed, 17 July 2019

Best ever

4

Good - 4 out of 5

Paul Tue, 16 July 2019

Excellent location and friendly staff...

Liked: Location. Friendly staff. Impressive facade. Pool and hot tub.
Disliked: Narrow window, restricting harbour view (room 728). Very noisy despite being on 7th floor - single glazing allowed street, construction and window cleaning cherry picker reversing beeper noise into room from 7.30 each morning. This is our 8th hotel on this road trip vacation, and so far the only hotel to charge extra for WiFi, despite significant room cost. Bathroom very small, shelf and sink at a very low level.

5

Exceptional - 5 out of 5

Darice Tue, 16 July 2019

The highlight of our trip!

Liked: The hotel is absolutely beautiful. Exceptional customer service. Gorgeous view of the harbor. Wonderful amenities in the room. Very comfortable bed. Delicious coffee for room service this morning. We don?t want to leave!

3.4

Pleasant - 3.4 out of 5

Edwin Tue, 16 July 2019

Pleasant

Liked: Location
Disliked: The cost

4.8

Exceptional - 4.8 out of 5

Suzanne Mon, 15 July 2019

The staff and facilities were...

Liked: I loved that they had bikes we could use. We were able to explore so much more of Victoria. The property itself was breathtaking.
Disliked: We couldn?t stay longer

5

Exceptional - 5 out of 5

Richard Sat, 13 July 2019

Exceptional

4.6

Wonderful - 4.6 out of 5

Armstrong Fri, 12 July 2019

It was a wonderful experience.

Liked: They had the friendliest staff I have ever experienced. They were so helpful with every need we had they took care of us.
Disliked: They could use more people at the concierge desk. There was only one person there that could do everything. Maybe one or two more people would have been nice so you didn't have to wait so long. I thought

4.8

Exceptional - 4.8 out of 5

Kathryn Fri, 12 July 2019

Exceptional

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Fairmont Empress Hotel 721 Government Street, Victoria, BC