Fairmont Chicago Millennium Park

Overall the stay was well. The staff were really nice. But the walls were really thin so hearing the couple next door was slightly awkward. Also the room didn't get very cool - we had the thermostat as low as possible.

Very good

Nice place, location, and staff.

Liked: Loved this place. It was a massive building and they had so much going on when we checked in on Friday, but you couldn't tell. I smoke so as I ran in an outside throughout the night I would see all these people dressed up for a party and stuff. It was going on in their ball room and as guests we couldn't even tell. There is a CVS across the way if needed, it's right next to Millennium park which is cool, and a block or so from the river walk. Of course there's a literal ton of food, drink, essentials, and stuff to do with in minutes of here. The door man was awesome and really made the place what it is. I can't remember his name (I wanna say Benson) but you would know who I mean if you ever stay there. He runs a tight ship and is super thoughtful and on it. He made sure you were happy and if you needed anything. He asked if you had everything when getting out of a car, just because. We would certainly stay here again.
Disliked: That our door dash and deliveries are left on a table at the front desk, were anyone could grab them. We understand because of the sheer size of this place but we need a follow up call from someone to make sure we know it is there. The other issue is most amenities are cashless. They should take any form of payment as required by law. One other real issue is the incense smell in the front lobby. It hurt my husband bad because scents do that to him, generally. But this even got to me, too perfumed. The elevator moved so fast to the 26th floor I would get dizzy, so watch for that. It was a lightening fast elevator. The other issue is the walk to the elevators cuts down to an almost single walking lane to get to. So it gets congested. Not bad just busy.

Superb

Liked: The place as location and staff.We had a problem with the pillows
Disliked: The mattress’s including blankets and pillows need to be changed immediately

Beyonce concert last minute stay.

Liked: The valet parking attendees were excellent. 10
Disliked: Very nice staff. Very nice! However, we were told that we would be getting linen and towels for our stay... which never came. It wasn't at its cleanest but still a nice stay.

Very good

Amazing. Would Return next time...

Liked: I loved the property’s location, amenities, and staff. We had a staff member who would stop by our room and take care of everything. She was great I forgot her name but she works on Floor 6 mostly and was very helpful and kind.
Disliked: Wish there was a pool

We won't be staying here...

Liked: It was clean and view rooms are nice with great views.
Disliked: Never have we ever paid so much for parking - even in NYC! A total rip-off! Plus $14.00 for a TONIC WATER & LIME!

Superb

Liked: Beautiful hotel and great location. I was in the 14 Floor and it looks great and well upgraded. We had a dinner the the toro restaurant and service and the food was amazing
Disliked: We paid almost 2200$ for three nights which is expensive. And when I did the checking out I got surprised there is too much extra fees like resort fees and … and the most thing was the parking fees 86& each night. Was too expensive

Had a wonderful time and...

Liked: Location was excellent. The cleaning staff for the room were very nice. And of course, service was exceptional.