Very good

Exceptional

I expected more from a...

Disliked: I booked my stay for $149.40 via booking.com however I awoke to a $290 bill that was slipped under my door. The front desk told me that I had to pay the full $290 and try to get the difference back from Booking.com!!! I showed them my booking confirmation where it says "The total price shown is the amount you will pay to the property. Booking.com does not charge guests any reservation, administration or other fees." Finally another employee came over and told the first employee to honour my confirmation. I was not happy how this was handled. It was embarrassing as there was a line-up behind me. Secondly, I removed two water bottles from the room fridge to keep some milk that I had bought cold. In the morning I returned the two bottles to the fridge. At the front desk they charged me for the two bottles. They said there are sensors in the fridge and once triggered as removed, it is billed automatically. Really!!! I assured them that they can have housekeeping check the room and they will find the two water bottles in the fridge. Lastly, I did not sleep well as the so called duvet on my bed had no feathers in it. The adjacent bed had a better duvet, but mine was flat and no feathers. Felt like sleeping with just a sheet! And no blankets were to be found in the room/closet. This is my second time staying at the Chateau Laurier and a disappointment once again. I truly expect more from a LUXURY hotel and will hesitate to stay with them again!

Perfect

Liked: The staff, especially in the restaurant, were so lovely

Exceptional

Exceptional

Exceptional

Liked: Good location. Good facilities.

Superb

Disliked: overpriced

Disappointing

Disliked: Staff rude Service well below expected for a five star hotel Firmly resting on the historic laurels of the Fairmont Chain Location exceptional, pool exceptional, staff way below expectations Idiotic pounding loud music in lobby...i am not staying in a night club thanks....turn it down and mellow it up! I frequently stay at the Fairmont Chain...this specific member of the chain is an outlier for some reason ....perhaps the view has gone to their heads Service in the restaurants is exceptionally slow and impersonal yet they would like a good tip...news flash....tips should be earned not expected