Fairmont Banff Springs

Exceptional

Liked: The location, the comfort, the staff everything was exceptional

Exceptional

Exceptional

Good

Pleasant

Very disappointing.

Liked: Location and staff
Disliked: Where do I start?? Our room was medium sized but very basic in facilities. There was one bedside locker. The guest on the other side of the bed had nowhere to leave a phone or a glass of water.There were six clothes hangers in a tiny closet which also housed an ironing board and a safe. That was the sum total of space for clothes, not one shelf. There were two small shallow drawers in the locker. Other than that zilch. We could not unpack our clothes. The bathroom was tiny. One squashed one’s knuckles every time one had to flush the toilet as the mechanism was under a shelf, which in itself was completely inadequate to hold a wash bag. Bed linen was a poor quality.Breakfast was quite a disaster. We were led to a table laid with just a mug and a cutlery wrapped in a napkin. The buffet was adequate but it took 25 minutes for our eggs to appear, almost causing us to be late for a tour. We were served chicken in the restaurant which was dreadful, the server took it from our bill when we complained. This hotel is not at all as it is marketed, it is a poor 3*

excellent, will stay again

Liked: everything
Disliked: nothing

Superb

Superb

Liked: Beautiful property with a rich history and fabulous amenities. Great location, loved the 15 minute walk in and out of town. Staff were also extremely helpful in providing assistance in seeking medical attention for my grandmother.
Disliked: The property is sprawling, so finding where you need to be is a little tricky. Better signage would help alleviate this problem.