Fairmont Austin Guest Reviews
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0.6 miles from Austin centre |
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Heriberto Mon, 21 October 2024
Exceptional
Sebastiaan Mon, 21 October 2024
Overall, apart from the Air-con...
Liked: Pool is fantastic. Although it would be good if the pool bar stayed open later. It does on Fridays, but when you are there on holiday - every day is a Friday!EDIT - Oct 21, 2024. Just wanted to say that I did hear from the wonderful staff on this issue, and was able to discuss the concerns outlined below. Can forgive the oversight, given how incredibly hectic and crazy that day was with the burst main. Have discussed with them, and am happy with the resolution that was offered, which is more than fair.Fairmont will be the hotel I choose next time I'm in Ausin!
Disliked: There was a burst water main in the building on the last day we were there. It flooded the lifts, and shorted the Air-Con, so our last night was spent in, what I can only describe as a Sauna. I complained to staff upon checking out, and they assured me a manager would be in touch. It's been 7 weeks, and I'm still waiting. I get it wasn't their fault, and these things happen - but I also don't expect to pay full price to stay in a room that is 100 degrees. Would have been nice for them to reach out and discuss my concerns.
Ayda Sun, 20 October 2024
Exceptional
Tiffany Sun, 20 October 2024
Exceptional
Surendar Sat, 19 October 2024
Exceptional
Virginia Fri, 18 October 2024
Exceptional
Liked: Great room and location
Melissa Wed, 16 October 2024
Exceptional
Rory Wed, 16 October 2024
Overall we enjoyed our stay...
Liked: Central location. Personal use fridge was provided on request. Nice view from the pool on the 7th floor. Towels provided at the pool.Check-in and out was easy
Disliked: Because of our upgrade a free courtesy car was supposed to be available for journeys up to a mile. My son lived a mile and a half away so that was deemed too far. The car was also out of action on 2 days of our 4 day stay so we actually only got using it once.
Mustafa Tue, 15 October 2024
Exceptional
Hieu Tue, 15 October 2024
Very good