Fairmont Austin

Superb

Nice, but services could be...

Liked: I was there for SXSW so there was very little time spent in the hotel. However I found it to be very quiet, with incredible rooms, great views and excellent cleanliness.
Disliked: I think there is a daily charge for use of some services, regardless if you even use them or not. Maybe $35 a night but I can't remember. For this fee you apparently get to spend $15 on food or drink or something. However I was never given ANY details about this whatsoever, so I essentially paid $35 a night and received nothing in return. Furthermore, the WIFI is sketchy. They try to get you to pay for it by the day. I had to ask at the front desk for a password free of charge because I was not going to pay for Wifi. On the morning of check out, at 6am no less, they cut off my Wifi while I was in the middle of a work meeting zoom, utterly bizarre.It's a great hotel but keep an eye on these things because it feels really strange.

Exceptional

We enjoyed the food. The...

Liked: The location is great to walk to get food and site see.
Disliked: I expected to have a better room since we upgraded to Fairmont Gold. The room was smaller than expected. The view was good.

The most exceptional hotel with...

Liked: Everything! Especially the staff. It is incredible how friendly, obliging, ans willing to help they are. We had an incident at the pool with glass shards and our daughter got hurt. But the way the staff and the manager reacted was really nice. We’ll see how this matter continues to be resolved, but I am sure that we will find a suitable solution.

Good

Exceptional

Beautiful property

Liked: Beautiful property with a great bar and restaurants.
Disliked: They spray a really strong scent (plumeria?) all over the hotel and I am very sensitive to strong scents so that was not pleasant.

Very good