GREAT staff!!

Liked: The staff was exceptional. Roxy checked us in and was very accommodating. Breakfast was also very good.
Disliked: I booked a King Suite, but when I checked in, I was told I had only booked a regular King room. Roxy apologized and upgraded us to the suite. Luckily, there were a few left. I had taken a screenshot of my confirmation and showed it to her. I wanted her to see that there is clearly a communication issue somewhere between booking.com and the hotel. I would've been extremely disappointed if she would not have been able to upgrade us, as we had 3 adults traveling together.

Modern inside and nice staff,...

Liked: The hotel had a nice modern feel to it.
Disliked: The location was very industrial and not the best. Being an out of state traveler looking for a hotel at a good price this seemed ok, however, we would most likely not stay at this location again. Our room had a little smell to it when we first arrived. The bathroom lighting was terrible and some old hair dryer with a tissue stuck to it was o the back of the bathroom door. Our room did not get maid service either. Also, the food was average and they seem to have run out of some of the hot items quickly.

Very good

Exceptional

Hotel services were below standard...

Liked: Parking
Disliked: No room service housekeeping services and no explanation before hand.Malfunctioning voice message system that hotel could not turn off. Paltry breakfast choices in cereal, oatmeal, etc.

Bad

Liked: nothing
Disliked: attitude from front desk people, I had early check in and had to wait 3 hours to get in a room, the complaint to me was that they are short staff and people don’t want to work

we enjoyed our stay and...

Liked: Breakfast was very good. Seating was spacious. Good selection of food and seating.
Disliked: Top floor is noisy from heating and cooling systems on roof. We moved to the first floor which was very quiet.

i would not stay here...

Liked: It was fine, i didn't expect much more.
Disliked: it needed a lamp on one of the night stands and another pull out mirror on the bathroom wall.

Very pleasant

Liked: I dealt with sasha at the front counter. She was very professional and went above and beyond to help me. A++ customer service