Fairfield Inn & Suites Minneapolis Burnsville, Burnsville

Liked: Location and workout room. I liked the fact that they have a breakfast available.

Exceptional

Liked: It was pleasant and well kept
Disliked: Nothing

Exceptional

Very good

Liked: Breakfast was great! Variety was good, food was excellent

Liked: Very clean and covid safe.

Liked: Location

Bad

Very poor

Disliked: We didn?t get the room we prebooked. Two adults and three teenagers in a room intended for three. The couch bed was uncomfortable. Breakfast had a lot to be desired.

Worst stay with no contact...

Liked: It?s was next to my work
Disliked: Bathroom had urine all under toilet, desk staff Kayla gave me a bottle of cleaner to clean my own bathroom!!! Fridge didn?t work Kayla took small fridge from other room,(manager had more of an issue with staff giving another fridge than a man walking in my room at 7am while I was ass naked!!!!! I got dressed after screaming and shaking 62 pounds off myself!!!! I went to manager asking why a strange man just walked into my room while I?m n there sleeping and naked?!!! Her nasty manager smiled n my face and gave me a bunch of umm hmm?s shaking her head to tell me ?we thought u were gone... ( our room key didn?t work Kayla printed n�e keys and told us to put old keys n a basket. So from there ur manager ASSUMED we left but simple way to find that out!!!! Check computer.... from there your manager told me about the points program you have after four days of staying there I finally hear of your points program she offered me a free room she was going to put points on my card for a free room which she told me was 8000 points come to find out it was 17,000 points but your manager only added 1000 points and then when I called about it your manager lied to her staff and directly to me saying that she put 1000 points towards our next day and if anybody in their world thought that that would be sufficient for a man which was your maintenance walking into my room while I?m in there and naked would be out of their mind!!! Then when I called the points program and explained what happened and they gave me the free room or enough points for the room your lovely manager decided to claim I was banned from the property for calling her a liar your manager should be fired the staff should be reprimanded for arguing and the face being totally unprofessional to a paying customer who then went on to state a total of four weeks at Fairfield hotels that?s a lot of money I spent I just didn?t come back to Burnsville but I?m sure we can verify that!!!

Liked: The location was convenient for our activities.
Disliked: The window at the end of the hall was frozen open as was the one in our room. We were not able to change rooms the first night, but another room was available the 2 following nights. The coffee maker in the room was disgustingly dirty.