Fairfield Inn & Suites Leavenworth Guest Reviews
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|1.7 miles from Leavenworth centre|
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Anonymous Wed, 2 January 2019
Liked: horrible when i say horrible i mean it. we drove so far away and they came up with excuses that our credit card would not work then when i first called to make the reservation they said we can pay cash if we wanted so we gave it to lisa and she refused to take it. i am pretty sure she was was just being a jerk and not wanting to check us in for what reason i don?t know. i say this because she said that they could check us in but then lied and changed and said that they could not. With it being almost 1:00?in the morning and trying to check in at 10:00 pm on new years it was the worst experience i have ever had. For people like our situation they should let people pay with cash still and these hotels need to change their policies because that is very inconvenient for traveling people we had to go to the worst hotel in the city went to gas stations and credit card worked just fine. This was a traditional bank as well. no excuse why she Lisa did not accept our credit card or cash. turned us away on aholiday with a reservation. then we went through the app and paid on it there and still she would. it accept us at all. i never want to go to this hotel again if they don?t help people that are paying in cash also for the room total waste of time. i have been to plenty of hotels where they take a $50 deposit or more if you pay cash. then get the money back not this place and I will definitely not recommend them at all
Disliked: the customer service
Vikki Mon, 3 December 2018
We really loved staff and...
Disliked: No hot tub. Bedding came all undone during night. Leaky window.
Douglas Wed, 28 November 2018
Great place highly recommend
Liked: The bathroom was amazing and the couch and sitting room was nice
Disliked: I really wish they had a bar restaurant in the hotel like most other Marriotts
Sarah Tue, 30 October 2018
Kattie Mon, 8 October 2018
Liked: Great experience
Diana Sat, 6 October 2018
Ora Fri, 28 September 2018
Disliked: The rooms were too small and the rate wasn?t what they told us it was going to be they gave us when we online and they gave us another right when we got there and there it was very slow to check in
Anonymous Thu, 6 September 2018
Liked: Comfy beds.
Disliked: No housekeeping service. Horrible check in and check out. Staff struggled with processing procedures and I stood in line for 15 to 20 minutes to check in and out and there was only 1 person in front of me. Bathroom could have been cleaner.
Coleone Mon, 27 August 2018
Nick Sun, 26 August 2018
Liked: Freindly staff, very clean and modern.
Disliked: I didn't dislike anything.