Good

Superb

Exceptional

Good

Exceptional

poor customer service, having to...

Liked: I liked that the breakfast was free and that they had a good variety of food. The food was good and it had good cereal.
Disliked: The room service. When we got there the room was not ready and we got a text that said it was ready but it wasn't, it was 2;30 so we left for an hour and came back the room wasn't ready yet, 3;30 When I booked the room I requested a first-floor room because we had a baby. They knew we were coming. I asked what room they had ready, it was the 3rd floor, and this was after we got back. I requested maid service for the time we are there for 3 days. The next day I ask again for maid service. they refuse, I needed clean towels. the maid working my floor told me to go to the front desk for towels but bring my dirty towel with me. the asst manager told me all the hotel's problems and come clean the room. The next day I called the front desk and told them I needed a maid she told me I had it yesterday and hung up on me she was rude. I had to take out the trash myself and I had dirty diapers. when I go to get towels they would me tell they were out. when we left I had a lot of trash .they only had two small cans in the room These people have no respect for anyone. I haven't been upset so much in a hotel

Exceptional

Good

Liked: The beds were extremely comfortable. Good continental breakfast as well.
Disliked: The pool was smaller and stayed dirty.

Passable

Liked: Pool was nice and staff was courteous
Disliked: Found amigo crawling in the bathroom in the middle of the night. Loud noises disturbed my sleep. Overpriced for the experience at higher than per diem rate plus extra hold on the card.