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Fairfield Inn & Suites By Marriott Chicago St. Charles eef
Fairfield Inn & Suites By Marriott Chicago St. Charles, 2096 Bricher Road, Saint Charles, IL | Area: Saint Charles
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4.4
HOTEL RATING: 
EXCELLENT
4.4 out of 5 (59 Ratings)
2.6 miles from Saint Charles centre
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Hotel Description
Boasting complimentary breakfast service free Wi-Fi and an indoor pool the non-smoking Fairfield Inn & Suites Chicago St. Charles puts our guests within minutes of downtown shopping and entertainment. The three-story non-smoking hotel houses 92 rooms all of which include free Wi-Fi cable TVs microwaves coffeemakers and hairdryers. Grab a free newspaper to read with your free breakfast. Stay toned at the fitness center or unwind in the indoor pool and hot tub. Business travelers appreciate the hotel's meeting room and business center. Parking is free. The Fairfield Inn & Suites St. Charles is within three miles of downtown St. Charles and downtown Geneva. Guests are less than one mile from the Geneva Commons mall and a 20-minute drive from the Chicago Premium Outlets. Local entertainment options include the Kane County Fairgrounds which is one mile from the hotel as well as Hollywood Casino Aurora and Grand Victoria Casino both within a 30-minute drive. Chicago Midway International Airport is 40 miles away.

Check-in time: 16:00:00   Check-out time: 12:00:00
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7
1 room
7
2 guests
Amenities View More
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Business Center
` Fitness Center or Spa
` Accessible
` No Smoking Rooms/Facilities
` Golf Course
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Indoor Swimming Pool
` Safety Deposit Box
` Vending Machines
` Air Conditioning
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Family room
` Smoking area
` Dry cleaning
` Non-smoking throughout
` ATM/cash machine on site
` Trouser press
` Vending machine (snacks)
` Hot tub
` Heating
` Fax/photocopying
` Luggage storage
` Allergy-free room
` Daily maid service
` WiFi everywhere
` Daily Housekeeping
` WiFi available in all areas
` Hot tub/jacuzzi
` Breakfast options

Fairfield Inn & Suites By Marriott Chicago St. Charles Guest Reviews

OVERALL AVERAGE SCORE: 
EXCELLENT (4.4 out of 5)

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4.5

Wonderful - 4.5 out of 5

Katherine Thu, 4 July 2019

Liked: Staff and available coffee!

2.7

Fair - 2.7 out of 5

Margaret Thu, 23 May 2019

I am beyond angry! I...

Liked: Fair
Disliked: This past weekend, we stayed at the Fairfield Inn and Suites in St. Charles, IL, so we could attend our granddaughter's wedding. We accessed the internet to find the precise hotel information so we could find the correct phone number to make our reservation through the particular hotel where we planned to stay. This website showed the exact hotel, including the address and pictures of the rooms. When I made the reservations, Alex told me that he did have senior as well as retired military discounts available; but that they would not apply to our particular reservation. He gave no reason why, but gave advice for us to check at the desk when we check in. We asked at the desk if there were any discounts that could be applied to our reservation. We were told "No!". Next morning, upon checking out after our stay, I asked once again if there were any applicable senior or military retired discounts that could be applied to our account. This time, the girl at the desk said, "No! There is nothing I can do because you went through a 3rd party to make this reservation." I insisted that I NEVER make my reservations through 3rd party means. I explained that I purposefully went to the actual Hotel online and used the phone number listed for this particular hotel. She rudely came back with "You DID make your reservations through a 3rd party! There is nothing I can do about it now!" She told me that she has no bill showing my charges; and in fact has no idea what I paid for that particular room because I "made the reservation through a 3rd party"; and they do all their own billing. I insisted that I must have a copy of my bill! The young lady at the counter told me that if I had gone to Fairfield's website, it was subject to some other entity making our reservations in behalf of Fairfield Inn & Suites! She told me that we should have gone through Marriott to be sure we spoke with the specific hotel.

5

Exceptional - 5 out of 5

Bradley Thu, 2 May 2019

Exceptional

2.9

Okay - 2.9 out of 5

Pearse Tue, 30 April 2019

Okay

4.8

Exceptional - 4.8 out of 5

Kevin Mon, 29 April 2019

Nice staff and good location

Liked: The staff were very helpful. The hotel is very close to the Main Street.

3.4

Pleasant - 3.4 out of 5

Maura Sun, 31 March 2019

Pleasant

3.8

Good - 3.8 out of 5

Balazs Thu, 28 March 2019

It was a comfortable stay,...

4.8

Exceptional - 4.8 out of 5

Patti Tue, 19 March 2019

Enjoyable comfortable refreshing stay

Liked: Check inn personnel very friendly and helpful ! Clean comfortable room, enjoyed the pool & hot tub ! Location was most convenient for business we needed to take care of ! Breakfast was delicious and filling ! Great start to our busy day !
Disliked: Only had 1 washcloth

5

Exceptional - 5 out of 5

Juli Sun, 17 March 2019

Exceptional

Liked: Ease of check in
Disliked: Had to ask for towels.

4

Good - 4 out of 5

Patricia Wed, 6 February 2019

Good

Liked: The breakfast selections were wonderful! In addition I found the beds very comfortable.
Disliked: This was my second stay here in the past 3 months, and both times I was disappointed by: 1) the supports in the floor, both in my room and the room above, as unless a patron stepped very gingerly, every step resulted in a thundering, pounding-like noise. This sound from above actually interrupted my sleep; and 2) the TV service was often interrupted by a "no signal" message at random intervals. An additional frustration is that the channel "menu" does not list the title of what is showing, EVER. "Information unavailable" is what is listed under the channel menu. So you never know what you are watching at any time. This is not acceptable in my humble opinion.

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Fairfield Inn & Suites By Marriott Chicago St. Charles 2096 Bricher Road, Saint Charles, IL