Superb

Caring, respectful & professional

Liked: I especially value the very helpful staff on ALL levels. Not to get too personal, but I had checked in on Saturday the 31st of March, and that night I had happened to wake up in the middle of the night with the stomach virus and needless to say that I had a little accident ( "so embarrassing on my end") I ended up on the toilet for 5 hrs, it was so horrible! Around 7 am I knew that I needed to go to the hospital because it wasn't letting up so I called front desk to have them call me an ambulance and to have housekeeping bring fresh bathroom linen etc. Even though I was embarrassed with the whole thing, the staff never once made ME feel that way. Housekeeping came in just as the ambulance had arrived in my room for me, and when I tell you that this housekeeper was so nice and understanding and told me not to worry about anything that she will get everything all cleaned up for me and disinfected and that her only concern was for me to get better and come back to be comfortable if I were to come back and that meant so much to me that they even cared about my well being even under the circumstances
Disliked: The only thing that I wish they could do is make the beds more comfortable maybe by adding bed cushions or something because all the beds that I have slept in seems to be hard and not firm. And maybe they could switch up the breakfast maybe on the weekends. Typically it's small Belgian waffles, sausage & turkey sausage, scrambled eggs or a cheese omelette, and cooked oatmeal. Then they have all the fixings like bread, bagels, english muffins, blueberry muffins, cereal, etc. Maybe on the weekends they can put out pancakes or French toast, bacon, different varieties of fresh muffins & yogurt, maybe a breakfast burrito or something. Just something different instead of having the same exact thing every single day. Other than that, everything is exceptional.

Passable

Liked: Convenient location
Disliked: Not clean looking

Exceptional

Very good

Liked: central location, helpfull staff. Good parkingspace, nice room
Disliked: Beakfast

Superb

Superb

Exceptional

Disappointing & A BIG turn-off!!!

Liked: The room was OK and it faced the front.
Disliked: Not so clean, I had to wipe down the bathroom and surface areas with anti bacterial/ disinfectant wipes. Also, the room next to us was super loud all night. We heard banging and noise throughout the night. This is not my first time staying here, but it was definitely the worst and not inexpensive. Very disappointing and upsetting experience. Also, upon checkout, I said hello and let the woman at the counter know my name and room #. She did not respond, I think I interrupted whomever she was texting. I then asked her if I would receive an email receipt & she looked at me with a smirk, " Like of course you will." Ugh! So unprofessional! This place went completely downhill from when we first started staying here 2 years ago.