Fairfield Inn & Suites by Marriott Memphis East/Galleria

Very good

Liked: It was clean and very well kept
Disliked: The hot tub wasn’t working

Luckily we had many plans...

Liked: The breakfast is always good at Fairfield. The beds were clean and comfortable.
Disliked: We called the hotel at least 8 times and no one answered. I paid Booking.com in advance. The receptionist told me my credit card was declined. She doubted that I had already paid and told me to call Booking.com. The en suddenly she said it was okay??? Our room had a musty smell. Then later we realized the carpets were really wet in certain areas. The pool is in total disrepair!! Jacuzzi was roped off with crime scene tape. Same with one ladder out of the pool. Holes in the walls around jacuzzi. Tile around pool was filthy. I was afraid to go in! This Fairfield was a disaster! Very disappointing!

Very good

Not up to par

Liked: Well. When the water wasn’t working in the first room they switched us promptly to another room
Disliked: Front desk really needs hospitality training. The breakfast was very skimpy and just not very good. The front reception and hallways seemed so run down

Poor

Liked: It was close to restaurants
Disliked: My room had ants. There was a big hole in the carpet right when I entered The elevator floor was filthy. The pool was out. The property is old and not well kept

Pool and hot tub were...

Exceptional

Superb

Christmas stay

Liked: Basically nothing
Disliked: front desk clerk very rude I went to take items to my truck came bak up stairs bed stripped my earrings was in bed some one took sheets away