Name: Fairfield Inn & Suites by Marriott Joliet North/Plainfield
Address: 3239 Norman Avenue, Joliet, IL
Telephone: (888) 323-5826
Rating: 4

Fairfield Inn & Suites by Marriott Joliet North/Plainfield Guest Reviews

Overall Average Score:

Very Good (4.1 out of 5)

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Exceptional

The stay was nice, the...

Liked: Breakfast was great! I enjoyed the pool and workout room. The staff was kind even when they explained why my room was not made that day. I should have been told this little piece of information at check-In.
Disliked: Everything was fine until my room was not made when I returned Saturday evening. Then, I was told that rooms were not made the next day. I also did not appreciate booking.com not offering discounts to AARP members or Seniors. In addition, the price which started out as $103 per night came to a grand total of $169.00 per night. Then, a bottle of water cost me $5.00 + $4.36 tax. I'll be calling your customer service office pretty soon.

I would recommend this hotel...

Liked: The room was clean and the location was close to restaurants and only an hour from the city.
Disliked: I didn’t like the fact the mat the room wasn’t cleaned and fresh towels weren’t offered. I realize I only stayed two nights but a clean room would have been great!

Exceptional

Liked: Easy to find. Very friendly staff & great price for the area.

Exceptional

It was very pleasurable.

Liked: Everything
Disliked: N/A

Exceptional

Liked: We were given a free upgrade which was nice and unexpected. Room was comfortable and breakfast was good. Hot and several options available. Coffee was very good which gets bonus points from me!

Very good

Liked: The location was great.Only complaint about breakfast.I believe on Saturday and Sunday.Breakfast should be extended to eleven and the turkey sausage was not good.
Disliked: I stayed at the same hotel in August of 2024.The room seemed like it had been updated.At that point, the bed was more comfortable and so was the comforter.The room we had this sray seemed older.The bed was not as comfortable and the comforter was not the same.