Fairfield Inn & Suites by Marriott Jackson

We had a very pleasant stay. The room was very clean. The pool area was very nice. There was a great selection on the breakfast buffet; the food was good. The staff, especially Chester, was very friendly and helpful.

Liked: The staff was extremely friendly.

Very good and pleasant stay!

Liked: Breakfast was very good. Staff was pleasant.
Disliked: I was in a handicap accessible room, and I appreciated it; however, it was difficult getting into the shower because there wasn’t a handle to steady myself. I was worried that I might fall.

It was basically a good,...

Liked: Clean, elevator was easy to find, warm shower, shampoo & conditioner in bottles attached to shower wall, coffee maker available
Disliked: The front desk worker couldn’t figure out why my receipt wasn’t printing, until the manager explained that third party reservations work that way. It seemed to me like something was overlooked in the training program. The result: I had to wait 10 minutes while she figured it out.

Exceptional

Exceptional

Horrible.

Liked: Nothing, extremely poor customer service. Booked through booking and the hotel charged me for the room as well.
Disliked: Being double charged.

Great Stay

Liked: They were amazing with situating accommodations while being overbooked. I truly appreciated the hospitality and effort to get us into a room. Very helpful and personable and super clean.
Disliked: I didn't really have any dislikes at this location.

Good

Liked: nice big room with king size bed
Disliked: Check in clerk wasn't able to find our reservation in their system even though I could show my confirmation number on booking.com email confirmation. At first the clerk didn't want to honor our reservation at the price at which we had booked it. Another employee intervened and found it on the system and we were able to check in.

Exceptional

Exceptional