Fairfield Inn & Suites By Marriott Grand Rapids Guest Reviews
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|9.5 miles from Grand Rapids centre|
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Audrey, Lake Leelanau, visiting Forest Hills Fine Arts Center Sun, 29 March 2015
Bed comfortable with great pillows. It was an excellent place to stay and I would recommend it to anyone.
Disliked: Room air very dry.
Jason Sat, 17 August 2019
A+ in all categories!!
Liked: Clean place hats off to the cleaning staff!!! They should be a model for other hotels!!! The staff was friendly and did I mention the whole place was clean!!!!!
Marilyn Fri, 16 August 2019
Did not enjoy staying here...
Liked: I liked the hotel location.
Disliked: I did not like check In process. Not being able to pay for my room up front with cash instead of charge. Beds weren't really comfortable. Spent 4 days and never had my room refreshed with new towels daily or trash was never picked up even if I left it outside the room. Very limited amount of channels on TV. Comforter was stained and didn't look clean. Checking out was long because I wanted to pay cash instead of charge. I checked out 5 days ago and I have yet to receive my money back on my credit card. My money should not have been taken off my card for so many days and I paid it in cash when I left.
Tay Wed, 14 August 2019
Liked: The room was very clean. Staff were very nice and helpful.
Disliked: Rooms weren't placed next to each other after requesting and confirming that they would be. Pool was only open until 11.
Ben Sun, 11 August 2019
Liked: The indoor pool was salt water, which we really liked. The free breakfast was great. The beds and pillows were very comfortable. Very nice treadmills in exercise room.
Disliked: I wish they would have had more delivery options for food . Like a info guide about the area in the room.
R Wed, 7 August 2019
Liked: Gives me faith that there are good hotels in the world that you don?t have to sell your soul for.
Disliked: My room was separated from another room by a thin door and I could here a mans deep voice yelling all night.
Anonymous Wed, 24 July 2019
Liked: The hotel had what I needed - a comfortable bed and good shower.
Disliked: The room wasn't very clean - there was a lighter and dust down the side of the bed. Breakfast was awful. There was no one around to help. On the first day I arrived down at about 6:30 and the coffee was luke warm. I wondered if it was from the night before. The waffle iron was dirty and dripped batter was on the drip pan and looked like it hadn't been cleaned from the day before. There was no fresh fruit and no staff around to ask for any. On the second day, there were no forks. I eventually found someone to help and they couldn't find any more and eventually came back with some after 10 minutes. The oatmeal was so think and encrusted it was hard to serve.
Lori Fri, 12 July 2019
Liked: Room and WiFi were good. The comfort of the bed was just ok.
Disliked: Went to breakfast at 9:40 on Saturday morning and there was very little food left. NO fruit, pastries, oatmeal, eggs, waffle mix. Had to grab a coffee and eat out somewhere else unfortunately.
Anonymous Sun, 7 July 2019
Liked: Trees are very nice but need trimming back when pulling out onto Stahl Dr
Nicole Fri, 5 July 2019
Liked: It was a well taken care of
Anonymous Tue, 2 July 2019
Liked: Clean rooms and ease of checkin and out.
Disliked: The only downer was that the breakfast was not being monitored. My family of 3 were at breakfast at 0800 am. The scrambled egg as well as the cheese omelettes were over and not replenished. The staff on duty thanked us for letting them know but did not replenish the dish. I am at the Fairfield Inn @ Frankenmuth right now and see better quality of service here.