Fairfield Inn & Suites by Marriott Fort Worth/Fossil Creek

Disappointed

Liked: Location was accurate
Disliked: The elevator was not working. The air-conditioning had a strange smellThe bathtub was chipped. Disappointed in Brand MARRIOT since it has a reputation for luxury

I will never stay there...

Disliked: Pulled up looked like it was vacant outside weeds all over not maintained looked pitiful. Ants all over our room asked to have it cleaned and sprayed never was. A room we stayed four nights and we had to ask to get it picked up. They said they did it if you stayed more than two they never did.

Very comfortable, we would stay...

Liked: Mostly clean, beds comfortable, nice linens. Rao was very polite at check-in and out. Breakfast was great!
Disliked: the elevator was hot and very slow, needed the floor cleaned, and hallways were hot also

Bad

Liked: None
Disliked: They let me down when I arrived at the property saying it’s all sold out. I was travelling solo and did not care about my pre paid reservation at all. Should have informed me earlier if so? Wasted hours of my time and taxi cost. Really bad :(

Exceptional

Liked: Breakfast variety, location, amenities, etc.
Disliked: Our top drawer didn’t stay closed & one of the lamp outlets wouldn’t work. On our second night the power went out for a few hours & when I asked at checkout for a discount the associate didn’t say anything just handed me my receipt.

Superb

Exceptional

nothing much to say

Liked: Lack of diversity in breakfast. Eggs mostly were prepared the same way.
Disliked: The attitude of the young Chinese boy who did not treat us on arrival. He lacks interpersonal skills.The room he allocated for us had aircons dismantled, some tissues were still on the floor when we open the door. We reported but kept saying my Manager is not here. What kind of business would have 1 person to allocate rooms for so many people? Eventually we were allocated a disabled room. It was a disaster especially having booked few months before we leave Africa.My wife and I brought most of the couples Africa to the hotel to stay with us but all were disappointed. Some never had their wifi working in their rooms.For years my wife and I have been staying there but each year it sounds like the hotel is deteriorating.Two years ago we paid a retention fee and were promised we will get it back into our account within 6 or 7 working days but till now we have not been paid back.This year again we paid and still 6 working days have passed never received back our money. Fair field owns us fews dollars. We asked the young Chinese man about our refund , he said Fair field now is under new Mnagement. What is that?

Good

Liked: Did not eat the breakfast.
Disliked: Tv didn't work when we checked in. They did fix it when we returned back to the hotel. The bed had a roll to the middle effect when you laid down.