Exceptional

Exceptional

Exceptional

Exceptional

Superb

Liked: The cleanliness and the price

Disappointing

Liked: The staff are attentive
Disliked: The cleaning was not very good I found a bug in the bathroom

Exceptional

It would have been so...

Liked: Location and amenities
Disliked: The housekeeping is terrible, they do not change out the bedding for guests. This is a fact and I have no problem with letting guests know. I had to stay at this location to be closer to my own home that was not livable at the time. At first they (staff members) were kind but nothing like you would get at the other Marriott hotels. The issues really began once I began to ask for my room to be cleaned. Change my sheets after a few days? I had asked the front desk in the chat the prior evening. I was going to be out all day the next day and so housekeeping had plenty of time to do it. My room had been cleaned up by myself and all I asked was for the trash to be taken out and new clean bedding. My trash had been taken out and sat right by my door to make it that much easier to clean. Nothing was done and this was day 4 of my stay. I did not complain at first until I actually paid 2 housekeepers tips on Xmas day to again remove the garbage and please leave me clean sheets I’ll even put them on. Well of course it was not done. I went to let the front desk know and I was told it’s because they didn’t know English. I told the staff really that’s not true because I gave them both a 20$ tip and their English was just fine. Also, I asked whoever was on the chat last night to make sure that they were to get to my room the next day and no language barrier was present. The manager was never around when I asked for him/her. O was there for maybe a month off and on. Mostly bc it’s a newer hotel and is cleaner as of now compared to the rest of west Broward. Give this place a year and it will have the same amount of nastiness as the other west Broward hotels. The floors are never cleaned, pillows and sheets not even changed if a guest checks out. Very sad, I know it’s a 2Star but the Marriott as a brand would be ashamed of the staff members. They don’t even wear their name tags and they rarely greet the guests.

Exceptional