Fairfield Inn & Suites by Marriott Detroit Farmington Hills

Disgusting

Liked: Absolutely nothing! This was a terrible experience for the second time at this location regarding the same incident as the first! I was charged once again for my room that I already booked & paid for in advance
Disliked: I was charged a new reservation during my check in after explaining upon entry I was checking in early & paid ahead of time. This location by the same employee has now done this twice to me. Also the night employee was rude when I asked, “‘May I have a fork & a knife to eat my dinner?” The delivery order arrived w/out plastic wear. In the lobby there were only spoons & I was told that no whatever is out there that’s all there is I’ll have to use that!! A spoon to eat chicken breast & veggies?? I politely asked for an extra towel & wash cloth in the afternoon after I showered, in order to have an extra going into the evening/morning & rudely informed that thats all I’ll get because there’s towels up there that I explained I used and they are set aside for housekeeping! I asked for extra towels after refusing to use the ones placed next to a used feminine hygiene product (douche)

Exceptional

Exceptional

Will definitely come back, just...

Liked: I have been to three hotels in the area. This one had the most comfortable bed.
Disliked: The roadways are so bumpy and trying to roll a suitcase was a pain- please pave the roads or make it more smooth for people to walk safely with their rolling bags

Would, I book again?

Disliked: Room booked wasn't what was shown being booked. Had to pay more money? Luckily a room w what was supposed to be booked was available. Breakfast was okay(not a big selection by any means). On the second day, a lot of items were gone.. no towels at the pool. Outside patio garbage over flowing, cigarette butts everywhere no standing ashtray. No extra pillows available. Floor in bathroom to hall was uneven..

Very good

Very good

Thank you May

Liked: I stayed here for three nights while attending a wedding, based on a friend’s recommendation—and it exceeded expectations.A few areas could be improved: adding USB outlets in the rooms and providing extra pillows and blankets would enhance guest comfort.That said, the hotel offers excellent value for money: the rooms are clean, modern, spacious, and quiet, with the added bonus of free parking. The swimming pool was spotless, and the complimentary breakfast included all the essentials.The staff were friendly and attentive, and May’s service was exceptional—she went out of her way to make every guest feel truly at home.A truly pleasant and memorable stay!
Disliked: A few areas could be improved: adding USB outlets in the rooms and providing extra pillows and blankets would enhance guest comfort.

Exceptional