Fairfield Inn & Suites by Marriott Des Moines Urbandale

Poor

Disliked: We had 3 families booked to stay at this hotel, I booked 2 rooms and the other family with 2 small children booked a room the same time I did. We arrived about 530pm to check in. I was able to check in and get my 2 rooms, other family was told that they didnt have a room for her, they over booked. even though a confirmation number was given. No supervisor on duty to help with the situation.While at the front desk a man checked out, how convenient, when asked if there was someone to clean the room that was just checked out of so the family could stay in the same hotel as the rest of us, we were told my front desk they couldn't do that. Why not? Bc their not housekeeping? It doesnt take much to strip a bed and wipe things down. Bad customer service with on duty staff. Little kids upset, just wanted to stay, swim, have fun after attending the Iowa State Fair- this happened.Went next door to another hotel, that lady was super helpful, gave us good rates and we were able to get them a room next door. Then brought them back Fairfield to swim. Fairfield needs to do some cross training or something during busy times like the Iowa State Fair. No reason for any of this. And train their staff about good customer service. Saw other reviews about the front desk staff not being friendly either. Bad attitudes non accommodating is huge in the custom service industry. Hotel building was fine, rooms were clean. Pull out couch was like sleeping on a prison mat. Didnt eat the breakfast. Went to the Machine Shed! Also in room 210 there's a screw hanging out of the door frame, door didnt really close the best- and of course when checking out to report it- no front desk staff there. Another guy had been standing there waiting to check out for about 10 minutes before me- said screw it, threw keys down on the desk and walked out.

Very good

Very welcoming staff and super...

Liked: Cleanliness and welcoming staff
Disliked: Nothing! It was great.

The hotel was good, other...

Liked: Rooms were very clean and spacious. Staff was friendly. The whole hotel was very clean.
Disliked: Friday night, there was a softball team on our floor and they were very loud, until very late. A bunch of girls screaming and giggling until midnight was way too long. We were there for a volleyball tournament which our team took very seriously, so it was tough for my daughter to get sleep with the noise.Saturday during the day, there was a dog barking on and off all day. The website says no pets, only service animals. If a service animal was needed, it would have been with the people or it would have been trained better. The poor dog was in the room much of the day by itself.

Exceptional

Exceptional

Very good

Very good

Good