Fairfield Inn & Suites by Marriott Cumberland, Cumberland

Fairfield Inn & Suites by Marriott Cumberland Guest Reviews

Overall Average Score:

Excellent (4.35 out of 5)

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It was a wonderful stay!

We had a great time....

Liked: Awesome breakfast! Lots of variety.
Disliked: Pool and hot tub should be open all night.

Superb

Liked: Great location. Clean. Friendly staff.
Disliked: Nothing. Great place.

Good

Liked: Clean, friendly staff, coffee and tea available all the time in the lobby. Good breakfast, generous, offer guests to make granola to take - very sweet. Good location with a nice hiking trail right behind. Nice walk to the center of town.
Disliked: Our second stay was not as nice. We got a smaller room with a tiny TV. Front desk didn’t inform us that housekeeping is every other day.

Very good

Liked: by train station and canal shopping village. it was fun to walk trial to these places.
Disliked: bed could be more comfortable - pool was freezing cold.

Swimming Meet

Liked: Nice location and great breakfast
Disliked: Everything was great, pool eater was cold. Please make sure to have a heated pool

Disappointing

Liked: Location and breakfast.
Disliked: Room did NOT get cleaned. Stayed 3 consecutive nights.

Enjoyed my stay, customer service...

Liked: The breakfast was ok, the bacon had no taste.it would be nice to also have French toast or pancakes.
Disliked: The shower curtain needs to be longer, because it barely comes over the tub, and you have to make sure the water doesn’t get the floor wet.

Superb

Liked: Excellent location right next to Western Maryland Railway station.

Bad

Liked: The location was great
Disliked: I have a service dog. She is registered. I requested to be on the first floor due to having her with me. Not a word was said even when I checked out that you get charged 100.00 extra for a animal. So I called stated she was a service dog. They then stated the type of service dog she is they don't recognize. I have no clue I was going to have to pay almost 300.00 for less than 12 hrs this is absolutely ridiculous! I have stayed at this property before with her and no extra charges.