Fairfield Inn & Suites by Marriott Cookeville

Good if you want a...

Liked: I liked the comfort it afforded for the price. The bed was comfortable but TV was small for the room size and distance from bed. The shower was nice, but the water needed softeners.
Disliked: The carpet in the room was very sticky and the pillows weren't exactly the best. The latch lock was in need of replacing and the pool being enclosed seemed a bit like a bad idea. I was told id need to make a security deposit of 20 dollars. Upon arrival I had to pay that being told 20 but that transaction only debited 1 dollar. Then around 3:23 am there was multiple attempts for a 150 dollar charge (4xs,) and a 20 dollar debit did come out of my account. Which led to a 21 dollar in total debit and im expecting that to return to my account today. I thought it was to be returned upon check out. A man tried 4 times within 3 hours to enter my room before 11am. Im not sure why or even who he was. That created concern and for that I believe location is poor. . Too many rift raft types

Exceptional

Liked: I left a jacket there and realized that at the airport. I called this hotel and an extraordinarily knowledgeable and helpful young lady was able to coordinate me having my jacket sent back to me!

Very good

Bad

Disliked: I have been trying weeks to get a refund due to the location charging me 2 Days later on a room I got prepaid before I showed. The hotel was not cooperative on their mistake. I should never have been charged for the room when my reservations clearly stated it was prepaid. I should not have gone through everything I have to get a refund. Makes me question my experience.

Awesome Professional

Liked: Breakfast was excellent with varied of eggs, fruit. Meats, juices, cereals. It was awesome breakfast

Very good

Liked: Room was comfortable and cool.
Disliked: No staff at front desk. Waited almost 15 minutes to show up.

Good

Liked: Friendly and helpful staff. Room was decent. Bathtub grout looked gross but otherwise clean. Good breakfast with several options.
Disliked: Grout along top of bathtub needs to be better cleaned or redone.

Disappointing

Good

Liked: Check-in was quick and easy, and the staff were all friendly.
Disliked: The lav faucet in the room was loose. Everything looked a little care worn