Fairfield Inn & Suites by Marriott Charlottesville Downtown/University Area

Though there was the discrepancy regarding my credit card, for the most part the customer service was good. The hotel was quiet, clean and in a good location to the venue that I was attending and restaurant. They provided breakfast with a variety of options to choose from and I would definitely stay there again and recommend this place to others as well.

Liked: The location to the venue.
Disliked: I prepaid for the room. Upon my arrival I was asked for my card and a forty dollar hold was placed on my account without telling me. I only noticed the forty dollar hold when I checked my account and was given an explanation after I inquired about it.

Superb

Superb

Very good

I will not return to...

Liked: Cleanliness, furnishings, however the AC was excessively cold in my guest room (68 degrees) and in the public and lobby areas). Traffic noise was inadequately suppressed through the lower floor room I occupied.
Disliked: From the check-in at registration. it was apparent that desk staff were inadequately trained and inexperienced, requiring repeated interventions on correct computer instruction/operation. The entire process took over forty minutes, and that was after I reached the counter! Besides, the registration clerk was barely civil, using the term "SIR.* as a sneer and insult to prevent questions and requests from me. Without doubt. this is the worst such experience I have ever had. And this is with twenty plus years' experience as an executive coordinating and running conferences and education experiences for high level health care professionals, Additionally, my experience is drawn from locations nationwide {large and small cities} and most hotel chains as well as, personal travel to resorts in ten European countries.

Anaya at the front desk...

Superb

Liked: Staff was very kind and courteous
Disliked: Noise from the street. Used fan noise on phone to sleep

Exceptional

Passable

Good