Exceptional

Passable

Liked: It was close to the Mall....
Disliked: My bathroom had hair every where. It was in the sink and in the tub and on the floor... floor was dirty with trash on it.....hair was all over the bathroom . Staff wasn?t friendly....

Passable

Liked: Good location and the room was nice. Close to where I needed to be for training. Close to the stonecrest mall and restaurants.
Disliked: Was unaware of breakfast being available behind the check in desk until the last day. The rate was not what I was quoted on booking.com. My king room was unavailable and they had to upgrade me. I was unaware that the upgrade was supposed to be charged with a higher rate. I talked to the staff 4 times and the manager twice to try and get it resolved. They finally got the rate right but charged me for an extra day which I need to work out somehow. An extra $30 a day for incidentals was also authorized on my card. Great room and location but the fiasco of the rate and handling the finances of the situation left a bad taste in my mouth with booking.com and Fairfield Inn as well. Would be hard pressed to deal with either again.

Exceptional

Very good

Liked: It wasn?t the greatest but it was alright.
Disliked: Towels were not in the room. You had to go down to lobby and get them.

Terrible

Liked: No breakfast due to Covid
Disliked: The TV in room didn?t work. There were no light bulbs in the light fixtures the manager did try to help but there were no other rooms so I was forced to stay. I took 3 days for them to contact me back which I tried to deal with at check out and called days after. Finally they compensated me for the night but it was terrible especially being a single woman. They need better customer service when there is an issue

Bad

Liked: Nothing
Disliked: Everything

Very good

I had to beg for...

Liked: The rooms are really nice
Disliked: Unprofessional, no Cleaning for stay overs