Fairfield Inn & Suites by Marriott Amarillo West/Medical Center

Poorest customer service employee doesn’t...

The staff was pleasant and...

Liked: It was clean and comfortable for an older property
Disliked: Creaky floors

Passable

Liked: Room was nice sized and comfortable.
Disliked: Smell in the room was the odor you get right after carpeting had been shampooed, and there was no air circulation in the room - which there wasn't because the bathroom fan/ vent didn't work. Grout on the bathroom floor was damaged and coming out, and one tile was entirely shattered.

Exceptional

Liked: The staff was friendly and helpful, the breakfast was delicious
Disliked: Our room could've used some upgrades like the fan in the bathroom needed to work, it needed to be fixed.

Very good

Great place! Wonderful breakfast! Highly...

Liked: Clean
Disliked: Na

All in all, I would...

Liked: Clean, convenient, friendly and the food was great.
Disliked: We were locked in. Reported it and someone came right away to fix it. We were moved to another room. Very helpful. Our luggage was moved for us.The hot water took so long to get warm. I turned it off, turned it on again and it was hot.

Great staff, clean place!

Liked: Staff was friendly and very helpful.
Disliked: The TV in our room wasn’t working (I’m assuming the cable was somehow not connected/turned on) but we weren’t really wanting to watch TV so it wasn’t too much of a bother.

I was shocked that a...

Disliked: No hot water