Name: Fairfield Inn & Suites by Marriott Alexandria
Address: 2830 S. Macarthur Drive, Alexandria, LA
Telephone: (888) 608-6346
Rating: 4.25

Fairfield Inn & Suites by Marriott Alexandria Guest Reviews

Overall Average Score:

Very Good (4.15 out of 5)

Write a review

Exceptional

Just fine

Liked: Nice hotel, clean and comfortable.

Superb

Liked: Room was great. Staff was friendly. Great location.
Disliked: Could not close curtains to make the room darker. One staff member seemed more interested in their phone than assisting the customer. Asked for an invoice before leaving the property after check out. Was told since it was through a 3rd party that they would provide me with what I need. This was after I had to interrupt them from their phone. Should not matter if it is through a 3rd party. I have booked through 3rd parties before and was still provided an invoice upon check out.

Very good

Liked: Clean, comfortable, nice breakfast
Disliked: Very low water pressure. Shower took much longer than it should.

It was fantastic

Liked: Great

Exceptional

Liked: Second stay at the facility. Great staff and very clean.
Disliked: Great value with breakfast included.

Good

Exceptional

Pleasant

Liked: I love the location, the build and the room quality
Disliked: No room service, no baggage storage. As I was checking out I asked if I could leave my bags for later collection in a couple of hours and the receptionist gives me a dismissive look “what do you mean”. Then I was told that in the US that’s only for 5 star. This is a basic service in any hotel I have ever stayed in. Maybe they are not a tourist town, but at least they can be polite about it.If you are looking for a clean and comfortable place with a mall and restaurant nearby this is the place. If you are looking for customer care and hospitality, this is not the place. Some of the staff are warm and friendly but it seems a bit of a hit and miss.