SureStay Plus by Best Western Fenton Guest Reviews
Write a review
2.0 miles from Fenton centre |
Write a review
Priscilla Tue, 26 March 2024
The bed sleeps well but...
Liked: It was easy to find and the night clerk smiled and communicated.
Disliked: The pool was out of order and it was not mentioned during the booking process, there was construction work at 4:30 in the morning, and the fire alarms were going off and the front desk did not have any response.
Carleigh Mon, 25 March 2024
Stay somewhere else.
Liked: The location was nice.
Disliked: It was dirty, smelled like smoke, staff was really rude, phones didn’t work, toilet leaked all over the floor.
Chalene Mon, 25 March 2024
Disappointing!
Liked: The location in conjunction to where we needed to commute to each day was great.
Disliked: The property was under renovation, and honestly, it shouldn’t have been opened back up until the renovations were complete. The floor that we stayed on, which was the bottom floor, was in disarray. Wallpaper peeling off the walls everywhere, room numbers written on the walls, reaked of the smell of marijuana and occasional cigarette smoke. Although our room wasn’t too bad, it lacked proper lighting and there was no vanity with the sink, which made it very hard to use daily toiletries with ease. The toilet ran non-stop, and one morning the floor was all wet where it had either leaked out or sweat enough to leave pools of water. The staff did not speak proper English and were very hard to understand. The website stated their pool was open, but when we arrived, there was a sign that stated “under renovations, pool closed”. Most of the families that booked this hotel for our weekend dance competition booked for the purpose of the swimming pool, only to find out it was closed. Very disappointing to say the least. There were a couple families that ended up leaving and staying somewhere else because the amenities were terrible. Very disappointed!
Vernon Sun, 24 March 2024
Good
Maddieplayz Sat, 23 March 2024
Superb
Liked: They are doing renovations right now. So the pool was closed. And with that being said even with the construction it was still a nice stay. Can't wait till they get done with it it's going to be really nice then.
Disliked: The staff was very kind and efficient. The rooms were clean and nice.
Scott Thu, 21 March 2024
Pleasant
Liked: Good breakfast.
Disliked: Property under renovation. No pool.
Daniel Thu, 21 March 2024
The staff were very friendly...
Michael Wed, 6 March 2024
Exceptional
Liked: The breakfast was great and it was quite in the room,no out side noise from the hallway or the other rooms
Disliked: That I had to check out and go back to work and really
Steven Tue, 5 March 2024
Did not stay, want my...
Liked: It was awful! Smelled horrible!
Disliked: We didn’t stay here. When we arrived it was a mess. Wall torn up, plastic sheets on the floor, construction, painting, plaster everywhere. I told them I was going to stay somewhere else. They charged me anyway after I left. Trying to get my money back.
Amanual Wed, 21 February 2024
Disappointing