Fairfield by Marriott Inn & Suites Houston League City

Exceptional

Liked: The breakfast was great, the room was clean, and the location was awesome and in walking distance to an awesome sushi restaurant.

Definitely, not worth my money...

Liked: It had a pool and bar, close to my daughter’s house.
Disliked: Checked in late Sat, July 19th, found a small cricket in the bathroom. Decided to opt out of house keeping services the night of check in. The next morning, I informed the front desk that the 3 bottles in the shower weren’t filled and can we get more towels. We don’t need the beds made, was rudely told “You opted, Out of house keeping services and I replied, yes but that has nothing to do with those bottles not being filled before we even arrived and checked in. Plus, we were told it could be added on later. Can we get clean towels in 502 and have the bottles filled, was told the service would be added, replied thank you and it’s fine if it’s extra. Of course, came back Sun evening and still no clean towels and the bottles in the shower were never refilled. Left out Monday morning, when I returned, I saw the gentleman at the front desk, who actually checked us in on Sat night the 19th. I explained to him the situation and he looked in the computer and said, 502 is still showing No housekeeping service. So, No clean towels or bottles refilled ……. Are you Kidding Me !!!! I went up to 502 gathered the towels myself and brought them down and exchanged them for a set of clean towels. That’s Ridiculous, Poor service and Fairfield needs to critique their employees because not ALL but some are very Unprofessional and just Rude ! There is No excuse for not getting clean towels or having the shower bottles refilled, it was a simple request. There are other hotels, that I can choose from and rest assure, Fairfield will definitely be last on my list ! Thank you.

Exceptional

Terrific experience!

Liked: Staff is extremely friendly and very helpful!

Exceptional

Exceptional

Superb

Exceptional

Exceptional