Extended Studio Hotel Suites - Los Angeles - San Dimas

Good

Liked: Off the highway
Disliked: Bed was not comfy I stepped in dog poop! As a furmom disappointed that people aren’t cleaning after themselves

Affordable for emergency

Liked: Had all the amenities it said it had
Disliked: Hotel is old and falling apart, nothing like in the pictures shown. Alot of homeless people hanging around the outside of the hotel.

Not pleasant

Liked: Location was good for me. But that’s about it.
Disliked: Room was dirty. Wasn’t vacuumed at all. Bathroom counter was dirty. Tub appeared to have mold in it and the walls in the bathroom were pealing away.

So/so

Liked: N/A
Disliked: Dear Booking.com Customer Service,I am writing to formally raise a serious concern about my recent stay at [Property Name], booked through your platform. During my stay, I encountered highly unprofessional and unacceptable behavior from the property’s manager, which significantly affected my experience.Throughout the weeks I stayed there, I witnessed the manager frequently yelling at staff and guests, creating a hostile and uncomfortable environment. I personally saw at least three female staff members resign due to his conduct.The situation worsened when the manager loudly confronted my partner in front of other guests, demanding that we pack up and leave immediately, stating that he would no longer rent to us. This came without any prior complaints or problems from our side. For the duration of our stay, it was only myself, my partner, and my toddler living quietly and responsibly—we even washed our own towels and brought our own toilet paper.The conflict reportedly arose when my partner held the door open for a woman as he stepped outside to take a phone call. They exchanged some words, but he admitted later that he did not understand what the woman said. Upon his return, the manager began yelling that the woman was banned from the property and that anyone associated with her, including us, would also be banned. This seemed completely unfair and unsubstantiated.When I asked the manager to review the security footage to clarify the situation, he refused. Despite multiple attempts to discuss and reason with him, we were only allowed to stay after he yelled at me in a condescending and offensive manner.I am bringing this to your attention because I believe this behavior is not in line with the standards Booking.com expects from its listed properties. I kindly request that you investigate this matter to ensure future guests do not experience similar mistreatment.

Good stay

Just dont stay here, save...

Liked: Location
Disliked: The hotel smelled like a dentist office, the hotel name is unchanged online still is registerd as extended stay hotel bit the actual hotel name is Extended studio hotel. Room was not cozy infact it was the opposite, felt like a medical exam room including the handle to restroom and overall presentation of the room. The bed was itchy, we submitted a claim of bed bugs but manager disregarded and said it was crumbs, still unhygenic. Unclean sheets and left over jewlery from previous guest. Furniture is outdated and room feels forced. Lastly unsafe enviroment at night with unknown guest or passerbyers on bikes smoking weed. Do not recommed this hotel.

It was terrible and I...

Liked: There was nothing about the property that I liked.
Disliked: Everything. Smell of dog was very strong, it was very prudent. I had my children with me and received a noise complaint right before checking out at 10:30am. When all I heard was people slamming the exit door all night.

Very poor

Liked: Never received my refund

Good

Liked: Room was clean, staff was great.
Disliked: The smell of weed coming through the airconditioner so strong woke up with headache.