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AustraliaExtended Stay America Suites - Washington D.C. - Springfield Guest Reviews
Overall Average Score:
Pleasant (3.4 out of 5)
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Abdoulrahim Wed, 6 August 2025
Smells weeds everywhere.
Liked: There was no breakfast as they promised.
Bowers Mon, 4 August 2025
Poor
Liked: Location
Disliked: Dirty. Carpeting stained, bad smells, doesn't seem to be swept daily. Funny smell in the room - plaster smell. No USB charging outlets in room. No bathroom ventilation. No matter how low I rate, this program only goes as low as a 3 rating. It's lower than a 3.
Kathryn Sun, 3 August 2025
Very disappointed!!
Liked: Location
Disliked: No breakfast or coffee as adverised included with stay. No coffe in room. No ice machine anywhere in hotel. Hallway smelled like cat urine. Shower temperature warm not hot. Could not control room temperature. Poor lighting in parking lot.
Kamel Sat, 2 August 2025
Exceptional
William Mon, 28 July 2025
Disappointing
Daniel Fri, 25 July 2025
Bad
Liked: wasn’t able to use shower
Carmen Thu, 17 July 2025
Was charged tax apart from...
Liked: Near my location
Disliked: 1st floor elevator never worked right
Shane Mon, 7 July 2025
Was quite peaceful.
Liked: Location. Location. Location.Asked if any pots or pans were available and was told that they had none to offer guests, even when online said they did.
Disliked: That’s it.
Katara Sat, 7 June 2025
The manager tried to racial...
Pamela Fri, 6 June 2025
All of the historical sites...
Liked: The day we checked in and got to our room, 1 bed in our room was made and ready but the other bed only had a sheet draped over it, not even straightened or tucked. I called front desk then we left to see sites. When we came back they had brought a sheet and blanket, (not folded, just wadded up) on the bed. They didnt make any attempt to make the bed. Then 2 days later our trash was full so i pulled the trash, tied it and set it outside the door to be picked up. When we came back that evening, someone had opened our door and put the trash back in our room. I spoke with manager and he was trying to tell me where i could take the trash. I told him about the bed not being made also. He was not helpful at all. The curtain was filthy! See my photos that I have added.
Disliked: Customer service is crappy! I have NEVER been treated like this anywhere i have ever stayed! What hotel brings you wadded up laundry, not folded, and make you make your own bed!!! I wasnt ever sure if the sheet and blanket they brought me were clean
