Extended Stay America Suites - Washington D.C. - Springfield

Was quite peaceful.

Liked: Location. Location. Location.Asked if any pots or pans were available and was told that they had none to offer guests, even when online said they did.
Disliked: That’s it.

The manager tried to racial...

All of the historical sites...

Liked: The day we checked in and got to our room, 1 bed in our room was made and ready but the other bed only had a sheet draped over it, not even straightened or tucked. I called front desk then we left to see sites. When we came back they had brought a sheet and blanket, (not folded, just wadded up) on the bed. They didnt make any attempt to make the bed. Then 2 days later our trash was full so i pulled the trash, tied it and set it outside the door to be picked up. When we came back that evening, someone had opened our door and put the trash back in our room. I spoke with manager and he was trying to tell me where i could take the trash. I told him about the bed not being made also. He was not helpful at all. The curtain was filthy! See my photos that I have added.
Disliked: Customer service is crappy! I have NEVER been treated like this anywhere i have ever stayed! What hotel brings you wadded up laundry, not folded, and make you make your own bed!!! I wasnt ever sure if the sheet and blanket they brought me were clean

Bad

Great customer service, very clean...

Liked: Clean
Disliked: Nothing

don't go there

Disliked: promised recliner was broken, phone dirty,replacement didn't work. breakfast was a joke, instant oatmeal, bar or muffin. no where to sit. take your business elsewhere.

Good

Exceptional

Terrible, unclean ,scary place housing...

Liked: The location and Kerry was wonderful
Disliked: It is a terrible place housing loud immigrants and people using drugs outside!!! I had to check out 2 days early. It was a scary stay with very shady people! Do not go there!!!!