Extended Stay America Suites - Washington D.C. - Rockville

We went to check in around 3:15 pm. Room not available until later in the afternoon/evening.

Liked: Nothing.
Disliked: Poor management.

Management would not resolve issues...

Liked: Location
Disliked: Management is not accountable and mostly not available and do not respond or resolve issues quickly Towels are always in short supply

Bad

Exceptional

Management did fix my room...

Liked: Location
Disliked: Management Shirt supply of towels

Management is not accountable and...

Liked: Room location
Disliked: Management

Very poor

Liked: Location
Disliked: Filthy full of roaches

I hope to never go...

Disliked: I liked the location. Although i give the property it self a failing grade, the staff was very friendly.

This hotel was disgusting.

Liked: Nothing
Disliked: Finding 🪳 🪳 🪳 🪳 🪳 in the room and beds was unacceptable. We canceled our return trip reservation and booked a reservation at a different hotel chain.

Cockroaches

Disliked: Several cockroaches in room. Rooms are outdated, and repair work is needed everywhere. Pull-out couch is especially uncomfortable.