Extended Stay America Suites - Washington D.C. - Rockville Guest Reviews
Write a review
2.9 miles from Rockville centre |
Write a review
Maria, Huntingtown Mon, 8 October 2012
We went to check in around 3:15 pm. Room not available until later in the afternoon/evening.
Liked: Nothing.
Disliked: Poor management.
Sherry Sun, 12 May 2024
Poor
Liked: The facility was clean
Disliked: The facility was VERY run down. Their breakfast was a nearly empty cupboard in the tiny lobby that only had a few packets of instant oatmeal, coffee and a couple cereal bars. No staff were to be found in the morning either to replenish this cupboard or check out.
Dalia Tue, 30 April 2024
Very good
Giuliana Sun, 14 April 2024
Passable
Jhamika Mon, 8 April 2024
Would not recommend to anyone!!
Liked: Nothing
Disliked: Everything. The place was unkept, smelled, and had roaches.
Verified Hotel Guest Fri, 29 March 2024
Liked: NOT TO MUCH TO REALLY LIKE ABOUT THIS HOTEL, IT IS VERY WORN DOWN. I AM HERE FOR IT IS CLOSE TO WORK, I AM THINKING MOVING TO OTHER COST MORE BUT BETTER LIVING CONDITION. I REALLY LIKE THE HOST THAT WORKS EVENINGS, SPANISH GIRL VERY NICE AND POLITE.
Disliked: MANY THINGS. 1 WORN OUT 2 DOORS UNSECURED, NEED NO PASS KEY TO ENTER SOME DOORS 3 SEEMS LIKE MOST PERSONELL DO NOT CARE VERY RUDE IF YOU ASK FOR SOMETHING AS IF IT IS NOT THERE JOB 4 BREAKFAST IS REALLY CHEAP AND COFFEE IS LIKE DRINKING WATER VERY PO
Jeffery Thu, 28 March 2024
Liked: I only liked was the young lady that serviced me, she was very kind, sweet and accommodating for your needs. That was the evening Shift Monday, Tuesday
Disliked: MANY THINGS. 1. UNSECURED DOORS THAT SHOULD BE LOCKED. 2. ROOM COUNTER WAS DIRTY/STOVE WAS DIRTY/FLOOR WAS STICKY/TOLIET PAPER IN TOLIET WOULD NOT FLUSH (MANAGER FAULT) 3. CARS IN PARKING LOT WITH FLAT TIRES WITH DEAD TAGS, OR NO TAGS AT ALL. 4. P
Walter Sun, 24 March 2024
We were not able to...
Liked: Absolutely nothing.
Disliked: On our way to this location we were informed that the room we booked was now unavailable and we had to be forced into a room that was entirely too small for my family which includes 4 small children. We asked for some type of accommodation and the staff was incredibly rude and chose not to try to help at all. They tried to offer us a second room and they would take the tax off. The tax was less than $20…that was completely unfair to us. We booked this room because it’s two adults and 4 kids. We cannot have our small children in a room alone. The staff did not want to accommodate us. We asked to speak with the manager several times. The lady at the front desk said she would give her manager (who was off) our number and she’ll call shortly. We waited forever and she never called. We eventually had to find another hotel since they royally screwed up our night. We traveled hours to get to this location and we needed rest severely. Extended stay America was a total loss for us and we will never send a recommendation there nor never book with them again. I would highly recommend no one coming. Their website is misleading and says that there is 1 room left…when they is in fact none. Horrible. Such a nightmare.
A.j. Fri, 22 March 2024
Paid for an extra night...
Liked: Same as my previous review..
Disliked: Same as my previous review..
A.j. Fri, 22 March 2024
Not a Continental Breakfast nor...
Liked: We liked the room and staff.
Disliked: We didn't like the constant noise, cocarouches, lack of amenities, fire alarm in the middle of the night, and not being compensated for the night and day after. Breakfast that was offered: watered-down coffee, granola bar, one muffin, bag of instant oatmeal package with hot water to prepare it!.. No milk, juice, fresh fruits, bagels, bread or butter, or even a package of cereal!!...
Brittany Thu, 21 March 2024
Poor
Disliked: Staff was not around to let us check out only to make us wait only to find out we could toss the key over the other side of the counter. The beds are very hard and lumpy. Breakfast only means they have 2 types of oatmeal and coffee nothing else. Every time we had to open the door to the room it was very loud. Rude morning staff.