Extended Stay America Suites - Washington D.C. - Reston

Look before you accept a...

Liked: Location, location, locationInexpensive comparatively speakingLandscape was very niceSecond room was nice, comfortableThey did move us to a much better room
Disliked: First room was despicable, (beds were clean) in dire need of updatingRun down, poorly maintainedA lot of long term renters, unsavory characters, loitering in parking lot, trash in stairwell broken glassNot a hotel, difficult to find staff and get service

Passable

Passable

Passable

Bad

Almost like a vacation

Liked: Breakfast was great and the cleaning staff was incredible. Pride in work, which is becoming rare these days.
Disliked: Nothing, everything was wondderful.

WORST one I have ever...

Disliked: Room was filthy when we walked in, false advertised for a room I paid for and didn't get, the sink water wouldn't turn on and when I looked up the sink to fix it the water ended up coming out black, there were bugs crawling on the floor, the bed sheets were dirty and wet when we walked in, staff was horribly rude and very unwilling to help resolve any issues, very unsettling people all around the hotel especially at night

good

Other than minor maintenance issues...

Liked: Lie that it was open air
Disliked: Hair dryer is broke, rear element on stove top doesn’t work , recliner won’t recline