Extended Stay America Suites - Washington D.C. - Gaithersburg - South

Clean and quiet hotel room...

Liked: Room is clean with a kitchen. Easy and free parking. The staff is nice and helpful. 7-evelen is in walking distance. Quiet location.
Disliked: The AC vent is right next to the queen bed. It was very cold and windy even with low wind/air. It would be too hot if turning off AC completely. No one could sleep on the vent side of the bed. We ended up with one person sleeping in the sofa bed. The staff was very helpful to get us a full bed set (sheets, comfort) so that we could make a sofa bed.

Superb

Pleasant

Bad

Bad

Liked: Nothing
Disliked: Dirty room. Pubic hair all over the bed and sheets and bathroom. It was dirty and smelled disgusting. Lobby, hallways smelled like rancid garbage, almost made me throw up. The front clerk was incompetent and argumentative and basically no help . The front desk manager was even worse , she's a Racist and very offensive and passive-aggressive. They lost my paid reservation, even though I had a confirmation number. Not once did she ever apologize for anything and was rather aggressive. Not someone I would want as a manager or even a clerk . What happened to Hospitality????????Obviously she never had any training. The property as a whole is a negative # 3... don't waste your time or money !!!

Passable

Passable

Exceptional

Passable