Extended Stay America Suites - Toledo - Holland

I really liked the room and it's particular amenities. I did not like all of the hidden costs. The desk clerk tried to explain them and said they should have been brought out in my confirmation online. I looked that over and there was no information on these hidden costs.

Liked: The room was very nice.
Disliked: No.

It was basically very nice. The bath tub didn't work, so the manager was good enough to let me have another room. In general, the rooms were clean, within walking distance of the venue, and the staff very friendly. I will most definitely stay in one again.

Liked: Very nice
Disliked: Bath tub didn't work

Very good

Liked: Room was quiet, beds were comfortable.
Disliked: Breakfast was a great disappointment. It was more like a grab n go with prepackaged muffins, instant oatmeal and fruit breakfast bars. Where were the waffles and eggs? No hair dryer in the room.

I would "extended stay" there...

Liked: Price was fair. Location was convenient and within a mile or 2 of everything I needed while also being somewhat secluded for a hotel so close to The Expressway. Traffic noise was not an issue. Very clean for the most part. Laundry rooms were clean. Plenty of machines. The staff were awesome and the cute little young lady at the check-in desk was very nice.
Disliked: Couldn't pay with cash unless I stayed longer. Had to leave and find a place to load cash to my PayPal debit card and then come back. TV had such a poor picture it made watching anything almost impossible. All the lights had to be off with the shades drawn to be able to see anything. I've stayed at an extended stay in the past and my room had dishware, silverware coffee maker, pots, pans for cooking, but this time I had to ask for them to be brought to my room. I know it's a small thing, but having a coffee maker with some cheap hotel coffee is one of the perks I enjoy, LOL. The exhaust fan above the stove did not vent anything out of the room. I had to remove the filter if you could call it that and soak it in a sink full of hot soapy water to break loose food splatter and grease from previous guests, types any of the housekeeping workers wouldn't have noticed because you had to get up in there to see that it was keeping anything from being vented, but once clean it really didn't help the ventilation much more than it did when it was dirty. And the one thing that really kind of got to me was the shower. It was clean, but it was so slippery that I nearly fell getting in every time, and once in the shower, it was like trying to shower on ice, and there aren't any bars or anything really to grab onto to stop yourself from sliding around or falling. I will mention I have a permanent injury in my left leg that keeps it from bending at the knee, but it's never caused me any issues showering anywhere else before. I know they have to have smooth surfaces, especially in the bathroom for sanitation, and I'm sure that if I had mentioned I needed a room with handicap supports in the bathroom, they would have accommodated me. The laundry room floor was clean, but also slippery from other guests doing their laundry and splashing around the water and soap.

Bad

Disliked: No toilet paper in my room.Musty damp smell in the room. Requested 1st floor 3 months in advance. Refrigerator doors opened in the wrong direction. No ice machine. Stairway door lock broken.

Superb

Restful night but plan to...

Liked: It’s a nice hotel directly off the interstate.
Disliked: The breakfast was paltry. No fresh fruit. All packaged sugary.

Na

Liked: Reception was kind and courtesy.
Disliked: There was roaches on the kitchen counter and in the bathroom on the towels and tissue. Little roaches and huge size roaches.

Very good

Good location but needs some...

Liked: It was close to my daughter’s house and church. I like having a full size refrigerator.
Disliked: The heater wouldn’t shut off because cold air from the windows kept triggering it to turn on so sleeping was very uncomfortable. The shower drained super slowly so I had water over my feet during my shower.

Exceptional