Extended Stay America Suites - Temecula - Wine Country

We checked out a day early. Sheets had brown stains; non smoking areas and rooms reeked of smoke; it was all terrible. DO NOT STAY HERE.

Liked: Nothing was likeable except for John who cared about our safety and concerns.
Disliked: All was bad.

Exceptional

Not so happy

Liked: The changes I requested to change a queen room to 2 double beds did not show in their system. I like that they were able to fix the room issue by adding another queen room free of charge.
Disliked: We had 2 queen rooms, but the beds are not really queens! It's a double or full bed, just like the ones in the 2 double bed rooms. They shouldn't be calling it a Queen room. I measured them. Also, there is no shampoo, conditioner, and body wash. There was soap though. We still had to ask for shampoo, but no conditioner.

Not a goid value

Liked: Lots of street people around the parking lot
Disliked: Old and shady people around the property

Pleasant

Bad

Liked: Resurants close
Disliked: The smell of the place, shortage of staff and towels. A lot of drug use in area and around.

BE AWARE, DON'T STAY HERE...

Liked: Breakfast was not breakfast. There was only coffee. This place is a "Voucher" hotel meaning the state gives families vouchers for unhoused families to stay at and this is one of the suites/hotels that accepts them. Coming into the facility there was only one elevator and stairs. No housekeeping. We would have to bring towels downstairs in a trash bag to get new ones. There are people constantly outside smoking and the people high on things will keep you up late at night. It is not a safe area. There was a roach in the bathroom. The lady in the front did the best that she can to accommodate. I will never stay here or recommend this hotel disguised as a motel ever and for the price tag, pay an extra $50/night and go elsewhere.
Disliked: More transparency. This is not a hotel. Housekeeping is only once every 7 days. The rooms smell awful. The hotel needs a new makeover inside.

Bad

Liked: Nothing.
Disliked: We checked in and immediately checked out. Staff and manager were understanding. People staying there were creepy and obviously under the influence. Full refund was given.

Room for improvement

Liked: Location
Disliked: Funny smell in the room. Had to buy febreeze to take care of it . Room was supposed to be one bed yet I got 2 instead

Passable