Extended Stay America Suites - St. Louis - Westport - Central

Disappointing

Liked: Price
Disliked: Smell in room. Broken fridge.

It was fine for what...

Liked: It was close to the concert venue we wanted to be near.
Disliked: It was a little old and needed updating. Didn't feel super Clean

We got through it.

Liked: The staff were friendly. Felt relatively safe.
Disliked: This place had a lot of issues. There was no shower curtain, no iron, no blow dryer, no dishes in our room. We had to ask for each of them individually. On the blow dryers we were told there were no blow dryers. I have never stayed at a hotel that didn’t provide a blow dryer. When we ran out of bath cloths on the last day, I went to ask for another bath cloth and was informed I needed to bring all my dirty towels to the front first. I kept telling them I just need one for today because I’m checking out in a couple of hours. It took quite a while to convince them to give me a single bath cloth. It seems like it’s not functioning quite like a hotel…feels more like they are primarily functioning on an extended stay basis with customers they have needed to make a lot of rules with. Also, breakfast wasn’t good. Rooms and hallways are dated.

Exceptional

Passable

Exceptional

Generally, the stay was good....

Liked: More could be given for breakfast, not just a breakfast bar, muffins and coffee. At times there is not enough if there are many guests. And for the price of the rooms more could be included in the breakfast items being offered.
Disliked: Did not like that rooms are not cleaned daily. Towels and sheets must be collected and changed by the guest and sometimes there is no time to do this, especially if the guest has to be away for most of the day coming back late.

Pleasant

Exceptional