Name: Extended Stay America Suites - St. Louis - Westport - Central
Address: 12161 Lackland Rd, Saint Louis, MO
Telephone: (888) 406-7656

Extended Stay America Suites - St. Louis - Westport - Central Guest Reviews

Overall Average Score:

Pleasant (3.4 out of 5)

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Exceptional

Passable

Exceptional

Generally, the stay was good....

Liked: More could be given for breakfast, not just a breakfast bar, muffins and coffee. At times there is not enough if there are many guests. And for the price of the rooms more could be included in the breakfast items being offered.
Disliked: Did not like that rooms are not cleaned daily. Towels and sheets must be collected and changed by the guest and sometimes there is no time to do this, especially if the guest has to be away for most of the day coming back late.

Pleasant

Exceptional

In town for Soccer Tournament

Liked: Great value and clean rooms. Safe location in town.
Disliked: It was a little noisy in the evening, but they settled down by 10pm.

Very good

Liked: Yes

Pleasant

Liked: Friendly staff and close to where I needed to be. Good location to get around the city.
Disliked: - they advertise breakfast but they really don't offer breakfast. It's just granola bars and oatmeal. Also doesn't start until 0600. Coffee not even put out early.I found ants in my room the day I checked out.-spilled water and when I wiped the floor with a towel, not very clean floor for the 10 point inspection they advertise.- they advertise toiletries but these are MINIMAL.

Worst hotel ever stayed in

Liked: Absolutely nothing. Worst hotel i have stayed in
Disliked: The receptionist who checked us in was high as a kite. Pretty sure she left to go smoke a joint in the middle of us checking in because she "felt like passing out" even though she seemed alot happier and giggling when she got back, it took her over an hour to bring our roll away bed that we had to pay extra for. My kids couldn't go to bed until we got it finally about 11 pm. She also reeked of pot when she brought it to our room. When we came in there was a panel by the front door beeping and she couldn't figure out where the noise was coming from she said. If she wasn't high she probably could have figured it out. Our bed sheets and floor were sticky in both rooms. There was a bug in our room. It took her almost 30 mins to check us in. I had to come down to the front desk twice to find out where our roll away bed was and the first time she was on her personal phone for a good 10 mins while I stood there along with another customer who came in and waited for her to stop talking to them. The whole experience was RIDICULOUS !!