Extended Stay America Suites - St Louis - Fenton

Bad

Liked: I got a call from the motel the morning of my reservation telling me that the room I requested was "overbooked." I was told that for an extra fee I could book another room. This is a classic "BAIT AND SWITCH" ploy. I found out that this happens with some motels when a third party booking is used and the motel tries to get more money from the customer. I was told by their employee that either I pay up or they would cancel my booking. I refused to pay! I would caution Booking.com to be more careful of who you do business with.

Passable

Exceptional

Not worth the money, wish...

Liked: The room was nice and clean, the property was not so much, outside doors do not such so they can’t lock and be secure, property run down, pool has been filled in and you can’t even use the patio area. The included breakfast was coffee and some packaged ok looking muffins. Black granules came out of the hot water container. There was broken doors in the hallway and a mattress in the stairwell and the sheets they gave for the pull out sofa didn’t even fit the bed, to small. We had no choice for the hotels were sold out in the area but for $189 we should have just pushed on another 4 hours after driving 6 and just went on home. This is $100 hotel at best, do not recommend for a family, it’s more like a ran down apartment complex for the projects unfortunately.
Disliked: Didn’t like much at all, pictures of outside door, fridge in hallway and mattress at bottom of stairs

Pleasant

Far exceeded my expectations especially...

Liked: Room was excellent far exceeded my expectations especially for the price.

I liked that the woman...

Liked: I liked that the woman at check in and the woman at check out were very nice and very accommodating.

Exceptional

Liked: it was nice and pepole were very nice and they minded their own business

Great little apartment-like getaway

Liked: The location was a little wonky. (Across the highway from consumer businesses in an industrial area) But not bad by any means, it's just tucked a little out of the way in an industrial area.The room was clean and comfortable and all of the staff were SO nice and efficient. We'll definitely stay again.