Extended Stay America Suites - San Ramon - Bishop Ranch - West Guest Reviews
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Morhaf Sun, 8 June 2025
We DID NOT STAY …...
Liked: Nothing … is there a lower rating I can use?
Disliked: They gave us a room that was stinking of weed and totally unclean … I asked to change it and they gave me another one.. to my utter surprise, when I opened the door, it was an already occupied room!!! Luckily the guests were not in but all their things were still in the room
Anonymous Sun, 8 June 2025
Exceptional
Geronimo Sat, 7 June 2025
Exceptional
Gregory Thu, 29 May 2025
I've never had such a...
Liked: Location
Disliked: I was there from 04/22/2025 to May 6th 2025. Sonya the morning shift desk clerk was extremely rude and her attitude was terrible! Arguing with me about a transaction that charged my card 2x instead on one transactions. What happened to the customer is always right?? I've worked in customer service for over 20 years and that particular location of Extended Stay Bishop Ranch West in San Ramon, California is unacceptable. My room never was cleaned or bed linen changed during my time there. Totally unacceptable.
Anonymous Sun, 25 May 2025
Superb
Katherine Sat, 17 May 2025
Good
Liked: Convenient location
Disliked: Shows its age
Rene Wed, 14 May 2025
Passable
Claudia Mon, 12 May 2025
Superb
Gh142 Mon, 5 May 2025
Totally Unacceptable
Liked: Location
Disliked: Day shift front desk refused and was unwilling find a resolution for the reservation I made that she claims she couldn't find even when the confirmation number was given by the third party intity. Totally unacceptable.
Hughes Sun, 4 May 2025
Totally unacceptable for this establishement
Liked: On 05/05/25 there was a descrepecy with my booking that I paid for on 05/25 for 05/03 to 05/04/25. I The front desk clerk Sonya was extremely rude and impaitent with me and very unwilling to help with locating my booking. I contacted the third party that I booked with which was Booking.com and the agent spoke with Sonya and gave her a couple of confirmation numbers in which she was unable to locate. The agent had to cancel my reservation for 05/03-05/04. I had to pay out of my pocket for another night. I feel that she didn't go the extra mile to rectify the descrepency! I've been at the property since April 22nd. My room hasn't been cleaned as of yet. Totally unacceptable! Extended Stay of America San Ramon, CA 94583. Bishop Ranch- West
Disliked: The front desk clerk Sonya was extremely rude and unwilling to assist with the booking that I had. With customer service you must go above and beyond to help the customer. She did no such thing. Attempted to make me feel as if I was at fault. She was dismissive with me when it pertained to the booking I had. Totally unacceptable. I've used Extended Stay in Houston, TX and never had an issue. Always enjoyed my stay.