Extended Stay America Suites - San Ramon - Bishop Ranch - West

Bad

Bad service

Liked: Location and pri e
Disliked: Customer service.

Passable

Clean, quiet, comfortable, and great...

Liked: I arrived to the location, had a little bit of problem with the booking. The young man at the front desk was very polite. Very helpful caught me through the process. Had a great conversation with him. You deserved professional exactly what he was doing, and I enjoyed my stay thank you so much and God bless you guys.
Disliked: I like that it was very quiet. The room was very clean. They helped me in every the person at the front desk was very pleasant very knowledgeable. Had a great stay.

Good

Not Worth Returning To Again

Liked: The room next to ours had a man bringing different women in there to knock our wall down with their bed and noises. The bathtub had a permanent brown stain. The bed was uncomfortable - I could feel the springs. My husband felt like the bathroom wasn't clean. The kitchen table was definitely not clean. The place didn't give a feeling of being clean. The refrigerator was surprisingly very clean. This place has gone down unfortunately.
Disliked: That staff was the most unconcerned, most unenergized staff I've come across in a long time! The hotel is nestled in a quiet area, but it's not within walking distance to anything but a Chevron gas station and an overpriced, unremarkable restaurant. But the restaurant's pancakes and omelets are great!

Very good

I had a bad experience...

Disliked: They made me wait 45 minutes deliver my key and the staff that insisted me wasn’t doing the right job and was horrible at helping me

Exceptional