Extended Stay America Suites - San Francisco - San Carlos

Disappointing

Disliked: Only Staying Because I Need Extended Stay — Otherwise Would Never RecommendThe only reason I’m still here is because I need an extended stay option and don’t want to deal with moving every few days. Otherwise, I would have left long ago.The hotel is advertised as non-smoking, but that’s far from reality. The hallways constantly smell like marijuana and cigarettes. People smoke freely in their rooms and right outside your window. If you try to shut the windows to keep the smoke out, you’re stuck either overheating or freezing — and regardless, the AC or heater just sucks the smoke right back into the room. You end up choking on smoke no matter what you do.Staff is almost never around. Sometimes there’s one person, but rarely at the front desk, and no one seems to care or enforce any rules. Despite all of this, they still charge you full price like you’re getting a proper hotel experience.

Exceptional

Liked: Nice people
Disliked: Nothing

affordable and fair value. nice...

Liked: breakfast
Disliked: cleanliness of the room

I would only stay there...

Liked: The room was clean and comfortable.
Disliked: Cost way too much. It advertised that breakfast was free, but it was coffee, and cheap pastries, not a real breakfast.

Exceptional

Good

Exceptional

Liked: Traveling to pick up my son.

My dad and I stayed...

Liked: The staff was very friendly and helpful.
Disliked: The breakfast offered was just pre-packaged snacks.

When I feel like getting...

Liked: Comfortable, Employee's were very nice, Didn't Rush me out at checkout time, Bathtub, handicap parking.
Disliked: No ICE MACHINE, HARD GETTING OUT OF TUB.