Name: Extended Stay America Suites - San Diego - Sorrento Mesa
Address: 9880 Pacific Heights Boulevard, San Diego, CA
Telephone: (888) 608-6346

Extended Stay America Suites - San Diego - Sorrento Mesa Guest Reviews

Overall Average Score:

Pleasant (3.3 out of 5)

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Very Average stay

Liked: Close to UCSD
Disliked: Basic amenities were not there, room was outdated, not maintained, shower not working, atleasst they can provide basic ammenities each dayBreakfast is just sugary muffins and oatsFor the cost we paid, it was not worth iiYes, if u bring your own grocery and wanna cook it might just work basic bed and basic cleaninessDont expect this to be a hotel, its just a place to sleep after a tiring day. Dont expect much

Worst hotel I’ve ever stayed...

Liked: Not one thing !!!
Disliked: The rooms had the worst stench, the carpets were disgusting and super dirty, there was flies and fruit flies in the room, there was mold in the bathroom ceiling. Just all around bad !!!!

Bad

Liked: They did not use my reservation.
Disliked: They did not use my reservation

Passable

Disliked: They promise to refund me 25% cause of the leak sink but nothing happend. I contacted both the owner and booking.com’s customer service but they didn’t response. Disapointed.

Passable

Mediocre.

Liked: Not much.
Disliked: The room was dirty, needed a deep cleaning. Cobwebs in the corners of the room. Floor was dingy. Never found anyone at the front desk to check out. Asked for additional kitchen items that never came.

Ordinary

Liked: Bathrooms were in bad shape, kitchen was not clean
Disliked: Cleanliness

Exceptional

Bad

Disliked: Room got damage. They promised to refund 25% but nothing happened. I tried to contact both the host and booking.com customer service but theres no reply. Really disapointed.

Very poor

Disliked: The internet was not working, and a thin male staff member told me to call the internet company myself. I made the call, but no one answered, and although he said he would help me, the issue was never resolved.Since I was staying on the second floor and there was no elevator, I called the front desk at checkout to ask for help with my luggage. I had even prepared a tip, but I was told that no such service was available. When I saw the staff in person and asked, “You don’t offer assistance with luggage for guests?” he replied, “That’s right. We don’t.”