Extended Stay America Suites - San Antonio - Airport

Very bed experience

Liked: Nothing was there to be liked
Disliked: Customer service, staff didn’t help or solve my problem, rudely responded on query, lot of maintenance issue like flush tank was not working, sink was clogged, bedsheet was dirty. Breakfast was not available while they mentioned online that complimentary breakfast is available.

Great stay

Liked: Very clean, very inexpensive! Very helpful staff too

Not pleasant.

Liked: The location was great!
Disliked: Unprepared with the rooms. There was cockroaches & the toilet was clogged.

Exceptional

Good

Liked: It was close to work.
Disliked: The room had a musty smell. The carpet was stained and dirty.

Passable

Stay away from this hotel

Liked: The floor-plan of the room…kitchen etc
Disliked: Room was very dirty. There was food crumb on the kitchen chair, there was a very strong dog odor in the room, and I felt like I was getting bite by bedbugs or fleas when I was in the bed. There was pieces of hair on the towels and linen. I had to buy carpet freshener, air freshener, pet odor spray, and disinfectant wipes to try to clean and get the order out the room. It still smelled like dog after all that. I was very uncomfortable and couldn’t sleep. It was the worse hotel experience I ever had in my life. I called the front desk and spoke to Claudia the manager and informed her that there was a very strong dog smell in the room. I asked if I could change rooms. She was very short and acted as she didn’t care. I was informed that they were sold out and there wasn’t any rooms. Stay away from this property

Bad

Disliked: People hanging outside looks drug infested and creepy.. the outside made me not even want to go in

Pleasant