Good concierge staff - room...

Liked: It was close to the University of Utah Hospital. The staff was very helpful and went out of their way to make sure we had a place to stay.
Disliked: The room floor was dirty. The housekeepers never came in while we were staying there to give us clean towels or clean the dirty floor. We got there late and their system showed us as a no show. Then the next day our keycards didn’t work.

Superb

Disliked: They don't have baby crepes unfortunately

I've seen worse. But I...

Liked: The staff (with one exception) was great. We were late checking in. I am glad they had someone on standby to let us in.
Disliked: The primary reason for choosing this particular accommodation was its close proximity to my intended destination. Unfortunately, the quality of the facilities significantly detracted from the overall experience. The condition of the room left much to be desired; it closely resembled that of a subpar rest-stop motel. Issues included malfunctioning drawers, broken beds, a clogged sink, excessively firm mattresses, a flaking bathroom sink, and a bathtub marred by irreversible staining and flaking. While I have encountered worse accommodations in the past, it is difficult to recall a specific instance.An incident involving the management further exacerbated our disappointing stay. My son inadvertently failed to adhere to our established protocol regarding our service dog’s outdoor activities, leading to an unfortunate misunderstanding. A staff member, who did not identify himself, whom I will refer to as "Kyle" and appeared to be in a managerial role, confronted us in a manner that was both aggressive and unprofessional. Despite my efforts to resolve the situation by offering to present training documentation for the service dog and extending my apologies, ensuring such oversight would not recur, "Kyle" dismissed these gestures and continued to exclaim (rather loudly) his expertise in the area of dog training.Regrettably, this interaction has soured us on ESA permanently. Furthermore, ESA declined to review and respond to my attempts to contact them regarding the matter.

Very poor

Very good

Superb

Disappointing

Very good

Bad

Disliked: The beds were terrible. The rooms smelled funny. The breakfast was put away before we left and they tried to get into our room to clean before we checked out.