Extended Stay America Suites - Sacramento - White Rock Rd.

Comfortable, clean room, and loved...

Liked: Just the basics as far as complimentary breakfast is concerned - Coffee, breakfast bars and packaged muffins. No hot breakfast like other hotel chains offer, but rooms come with full kitchen, so maybe the idea is, if staying here, you could cook your own breakfast.
Disliked: Just experienced some minor irritants, such as remote for tv was missing (I was able to call the front desk and receive a remote, but the first two I was provided didn't work either. Finally the manager came to room and found a remote in their surplus that worked with our tv in the room--all was well after that). Another couple irritants were toilet flushing mechanism was faulty. Flush mechanism was the push button type from the top of the toilet cover. But, since push button seem to get stuck, the toilet only half flushed. So removing the top toilet cover and leaving it off, we found just pushing the flush button manually ensured our toilet flushed properly every time. And last irritant in our room had one of the kitchen cabinet doors, under the kitchen sink, not secured properly. One of the hinges came off of it's bracket, so door would not swing open properly, but almost fall off. Stayed on only by the other hinge that was holding cabinet door in place. These last two irritants were reported to front desk staff for correction, upon our checkout, so maintenance could correct, before next occupant gets checked into that room.

Exceptional

Dirty I will not return

Disliked: Nothing is available unless you ask for it and go get it yourself the floors were dirty the room wasn’t clean

Exceptional

Exceptional

Poor

Liked: That it had a kitchen
Disliked: Roaches everywhere.

Very good

Liked: Everything was fine. I just haven't recieved my deposit back yet. $100
Disliked: Extended Stay told me 3-5 days for my deposit to be returned.

Bad

Liked: Nothing
Disliked: Manager charged me 1,000 for my service dog .

Bad