Extended Stay America Suites - Rochester - North

“Came for a room, got...

Liked: The hotel was very quiet, which I really appreciated. Everything was clean, and even though I didn’t use the kitchen, it was a nice bonus to have one. Considering the price, I felt like I got a lot for my money. The staff was kind, and the hotel wasn’t far from the highway—just slightly tucked away, which made it peaceful. I also liked having access to nearby services like grocery stores, which came in handy for the next leg of my trip.
Disliked: There was a mistake with my booking, and the staff member on duty when I arrived late at night wasn’t able to process the reservation through Booking.com. I ended up having to pay twice, but the issue was resolved the next morning by the supervisor, who refunded me right away after identifying the error.To be fair, the young woman who helped me really did her best and was very kind—it was just an honest mistake. Still, it made me feel a bit unsure at first, and I’m not sure how a less patient guest would have reacted. That said, I truly appreciated how well they handled the situation in the end.Also, the listing mentioned breakfast included, but it was really just a coffee and a packaged muffin to-go. Not a real breakfast, but for the price I paid, it was still acceptable.

Exceptional

Superb

Liked: Grab and go is not my idea of a breakfast. More variety and fruit would be nice

Awesome

Liked: Close by mayo for my fiance infusion

All good except for the...

Liked: Staff were very polite and pleasant. Entire place was very clean. And welcoming. The room was spotless.
Disliked: The bed was hard as a rock. I woke up with a sore back and now, 24 hours later, it is still just as sore. This is why my overall score was so much lower. Everything else was great, but staying in a hotel is all about having a comfortable night of sleep, which I did not get.

Good

Nice hotel, very clean and...

Liked: Clean and friendly staff.

Good, I would stay again...

Liked: The room size was great and the beds were comfortable!
Disliked: The breakfast was not worth it and there was no hairdryer in the room

Bad

Liked: Nothing good at all.
Disliked: The noise, noise. And more noise.