Extended Stay America Suites - Rochester - Henrietta Guest Reviews
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11.0 miles from Rochester centre |
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David Thu, 14 September 2023
Poor
Liked: Proximity to my final destination.
Disliked: Non-working facilities, broken bathroom door, poor quality continental breakfast, and I found fleas in my bed.
Kevin Wed, 13 September 2023
Exceptional
Emily Mon, 11 September 2023
Passable
Liked: The room was clean, but smelled of smoke.
Disliked: The free Wifi wouldn't work, couldn't get computer to connect. Asked for help at front desk and was given a phone number that was disconnected. Room smelled like smoke, despite no smoking. Very dated. Breakfast there was no coffee at 8am, and no one around to refill.
Moore Wed, 6 September 2023
Exceptional
Liked: The staff here is amazing and extremely friendly. They don't treat you like a guest...they treat you like family.
Disliked: Nothing
Gary Mon, 4 September 2023
Poor
Liked: Not much
Disliked: Lighting throughout is very poor.Hallways were absolutely freezing.No light in refrigerator.Ironing board cover would not stay on so we could iron our clothes.TV should be mounted on the wall so that it can be seen when lying down.Fire Drill at 1:45 am no manager walking around to check on people or inform people what was going on as everyone was outside waiting. Nobody told us it was safe to enter. Very poor management.
Randle Mon, 4 September 2023
Dirty rooms
Liked: Customer service was great.
Disliked: Rooms were not clean. At all.
Anonymous Thu, 31 August 2023
Exceptional
Nora Mon, 28 August 2023
You get what you pay...
Liked: Great location. Staff was very nice and helpful
Disliked: Fire alarms went off often. Smelled. Our refrigerator did not work
Vladimir Sun, 13 August 2023
I will go back because...
Liked: The manager was very cute and professional
Disliked: The manager
Leslie Fri, 11 August 2023
got what we paid for,...
Liked: the bed and linens were good. the bathroom was good. The stove and fridge were operable but old. the sink faucet was spray only which made it awkward to fill any containers. The MW and AC were fine
Disliked: we got what we paid for. Updating furnishings would help but then it would be more expensive to stay