Extended Stay America Suites - Rochester - Henrietta

Disappointing

Liked: Nothing

Poor

Liked: The front desk was always friendly and close to places to go shopping
Disliked: The room needs a good clean-up, and laundry people make sure the towels are clean. i don't like that I see towels with some else hair that's disgusting. I was,party almost every night on the first floor when decent people tried to sleep.

Good

Liked: Need better pillows overall good stay

VERY DISAPPOINTED!!

Liked: you have plenty of parking
Disliked: Blood stained sheets, shower and tub not clean and tv didn't work.

Good

Poor

Spend $20 more to stay...

Liked: Location was convenient.
Disliked: Parking was poor, too far from the front door. Sidewalks not cleared of snow & ice. Property houses DSS… loud, fight at night in hallway, seemingly little respect for customers or common areas. Old, dirty, worn out everything. Carpeting, walls, etc. no ice machine, but an empty ice tray in the freezer. Useless if you’re there only 1 night. Free breakfast was a joke. Cereal bars. Coffee. Oatmeal packets- no bowls, spoons, or hot water to make the oatmeal.

Bad

Liked: Nothing
Disliked: Nothin

Poor

Liked: Staff was very nice and accommodating
Disliked: Bed bugs found in first room we were given. It appeared clean-ish, but the bed bugs were very obvious. The downstairs rooms have carpet and it's very nasty. Second room we went to upstairs, clean floors, dresser looked very raggedy and rough. Bathroom appeared clean.